What 'I CARE' is all about
Rasheedah Vereen, a hospital clinical technician at Upstate University Hospital. (PHOTO BY KATHLEEN PAICE FROIO)
More than a clever acronym, I CARE expresses a sentiment while also describing some of the ways in which caregivers at Upstate University Hospital make the hospital experience as pleasant as possible. The campaign started in the often-busy environment of the emergency department and has expanded throughout the hospital.
The message behind I CARE:
I –- Introduce yourself to patients and their loved ones.
C –- Connect with patients and their family members in a meaningful way, using eye contact and communication.
A –- Acknowledge the concerns of patients and their loved ones.
R – Review the plan of care, so people understand what you are communicating and what tests and treatments are ordered.
E – Educate patients and loved ones about what to expect, discharge instructions and medications.
