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Medical & Physical Resources

Physical wellness allows us to care for our bodies through physical activity and nutrition.

Physician |NP |PA |Other medical staff |Nurse |Any employee or staff |Student |Post-Graduate Trainees |Teaching Faculty |Volunteers |

Upstate Wellness Resource Line

Confidential line answered 24/7 by triage nurse who will refer you to the most appropriate resource.

Visit https://www.upstate.edu/wellness/intra/

988 Suicide & Crisis Lifeline

Trained counselors will listen, understand how their problems are affecting them, provide support, and connect them to resources if necessary

Call, text or chat 988 https://988lifeline.org

American Foundation for Suicide Prevention

24/7 Confidential • Staffed by Lifeline Counselors • Once Connected to hotline may choose to communicate via chat which may be more comfortable for some- must complete a pre-Chat survey to engage in chat function

800-273-8255 or text TALK to 741741 https://afsp.org/

NAMI (National Alliance on Mental Illness) Help and Crisis Line

Access to volunteer Crisis Counselor Call Help line: 800-950-NAMI (6264) Available M-F, 10am – 6pm EST

Text GOT5 to 741741 https://www.crisistextline.org


Contact Community Services is a multifaceted organization that supports social, emotional, behavioral, and mental health of children, youth and adults • 24/7 telephone counseling • any kind of distress or need, or just to talk • suicide prevention and crisis hotline. • Crisis and suicide prevention • School Support Services • Youth development programs • Behavioral intervention programs • Social and emotional learning programs • School based mental health and substance abuse counseling • School -wide substance abuse awareness

Call Onondaga County 315-251-0600 or Cayuga County 877-400-8740

HelpGuide International

A trusted guide to mental, emotional, and social health.


New York State Multiple System Navigator

Access helpful health, education, human service and disability information on one user-friendly website.


Dialing 2-1-1

Connects you with a live operator who can assist with locating services (food, housing or financial assistance) based on county of residence or visit 211.org or text your zip code to 898-211


Office of Children and Family Services (OCFS)

Information on finding and paying for child care, adoption and child abuse prevention


NYS Office For the Aging

Offers home and community-based programs that provides older adults with access to a well-planned, coordinated package of in-home and other supportive services designed to support and supplement informal care.

844-697-6321 https://aging.ny.gov/

NY State Covid-19 Emotional Support Helpline

On line Wellness group available Will also assist caregivers in figuring out how to help your children to cope with COVID -19

Call 844-863-9314; 8AM-10PM, 7 days a week

SAMHSA Disaster Distress Helpline

National hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human - caused disaster. The Disaster Distress Helpline also answers calls and texts related to infectious disease outbreaks such as the Coronavirus pandemic, incidents of community unrest, and other traumatic events. This confidential crisis support service is available to all residents in the United States. Stress, anxiety, and other depression -like symptoms are common reactions after a disaster.

Call or text 800-985-5990 https://www.samhsa.gov/find-help/disaster-distress-helpline

National Domestic Violence Hotline

Trained expert advocates; Available 24/7; Provides confidential support to anyone experiencing domestic violence or seeking resources and information

Call 800-799-SAFE (7233) https://www.thehotline.org/

National Sexual Assault Hotline

Connect with a trained staff member from a local sexual assault service provider; offers access to a range of free services. 24/7 **RAINN mobile app offers survivors and loved ones access to tools and information

Call 800-656-HOPE (4673)

HOPEline Services

Problem gambling, drug and alcohol abuse; Available 24/7; Multilingual (English, Spanish, Bengali, Traditional Chinese, Haitian-Creole, Korean and Russian

Call 877-8HOPENY (846-7369) or text HOPENY https://oasas.ny.gov/hopeline

Alcoholics Anonymous

Fellowship of people who come together to solve their drinking problem with the goal to achieve sobriety.

Free resources at https://www.aa.org/ New York AA meeting page: https://alcoholicsanonymous.com/aa-meetings/new-york/"";;

Smokers' Quitline NYS Department of Health (DOH)

Tips and resources to help you quit smoking and vaping; including free patches, coaching, and support; Addiction Quiz; Savings Calculator; referral to local programs; brochures, cards, posters, handouts, and more.

866- NY-QUITS https://www.nysmokefree.com/

Hospice of CNY Grief Center

Expert resource at the end-of-life; provides comprehensive comfort care to patients and families through unique interdisciplinary services, bereavement counseling, education, and collaboration.

Call 315-634-1100 https://www.hospicecny.org/contact-grief-center

Hope for Bereaved

Helps grieving children, teens and adults by providing support groups, workshops and at no charge

315-475-HOPE (4673) https://hopeforbereaved.com/

Bereavement Support for Adults and Children

Seminars and support groups are led by people who understand what individuals are going through and want to help. Access to valuable resources to help in recovery from personal loss and rebuilding personal life.

Call 800-395-5755 http://www.griefshare.org/

Alliance of Hope

Online healing support and services for people who are coping with devastating loss to suicide; Online resources and access to support groups.


American Consumer Credit Counseling

Not-for-profit organization that provides confidential consumers, including debt management plans, budget counseling, bankruptcy counseling, housing counseling, community education programs, and financial resources.

Call (800) 769-3571 http://www.consumercredit.com/

Consumer Credit Counseling Services

A nonprofit organizations that helps consumers find a workable solution to financial problems. Each CCCS agency offers a common set of services, including financial education, budgeting assistance, and debt management plans.

Call 800-431-8157 https://credit.org/cccs/

Catholic Charities

Provides service to people in need – no matter their religion or nationality –advocates for justice in society. They help finding housing, paying rent, recovering from a natural disaster or other event, or keeping food on the table for families

Diocese of Syracuse: 315-470-1415 https://www.catholiccharitiesusa.org/";

US Department of Agriculture (USDA) My Plate

Take the My Plate Quiz and utilize the tools, resources and recipes offered for healthy eating.


National Center for PTSD

The world's leading research and educational center of excellence on PTSD and traumatic stress. Understand PTSD, and learn about treatment options for you and your family. OFFERS FREE MOBILE APPS

Call 802-296-6300 https://www.ptsd.va.gov

Cancer Support Group - American Cancer Society

Free programs and services to help people with cancer and their loved ones understand cancer, manage their lives through treatment and recovery, and find the emotional support they need.

Call 800-227-2345 http://www.cancer.org/treatment/supportprogramsservices/index

Planned Parenthood

Provides reproductive care, contraceptive access and prescription services, STD testing, treatment and vaccines and certain cancer screenings

Call 800-230-PLAN; Mobile App - PPDirect https://www.plannedparenthood.org/

Center for Disease Control and Prevention

Autism Resources for Families

Call 800-232-4636 http://www.cdc.gov/ncbddd/autism/links.html

Alternative Dispute Resolution (ADR) in the Courts

refers to the different ways people can resolve disputes without a trial.

Call 800-268-7869 http://ww2.nycourts.gov/ip/adr/index.shtml

Professional Assistance Program

A confidential program to help licensed professionals who are suffering from the effects of a chemical; Confidential;

Call 518-474-3817, ext. 480 [email protected] http://www.op.nysed.gov/prof/pap.htm


Clinician Peer Support Program of Central NY is a confidential, trained peer support from another institution in the region; No cost

607-547-3244 [email protected] http://www.bassett.org/sites/default/files/2021-01/Clinician_Peer_Support_Program_of_Central_NY_CPSP-CNY.pdf

MSSNY Peer Support (P2)

Medical Society of the State of NY provides limited, confidential peer support from a trained peer supporter in NY (Support, empathy and perspective)

844-P2P-PEER (844-727-7337) [email protected]

NURSES Statewide Peer Assistance for Nurses (SPAN)

For individual nurses and NPs who are affected by an alcohol or drug related problem or related mental health problem. Staffed by RNs who understand the healthcare workplace and the psychological, professional and legal problems that nurses affected by addiction face

800-45-SPAN-1 (457-7261) [email protected] http://www.nysna.org

Peer RX Med

Buddy peer support system for physicians; your buddy is someone you know


Resident and Fellow Counseling Services (RFCS)

Partnership with Psychological Healthcare that provides expedited and extended hours treatment to Upstate residents and fellows; Insurance only; Accepts Empire Plan and some others • Copays required • Confidential • Does not use EPIC EMR • Not affiliated with Upstate

Call or text 680-876-4517

Physician Support Line

Volunteer psychiatrists helping physicians and medical students. Free, confidential, anonymous; No appointment necessary; Call for any reason; not just crisis. Open 7 days a week 8 am to 1 am ET

Call 888-409-0141 https://www.physiciansupportline.com/

Committee for Physician Health

Provides confidential assistance to physicians, residents, medical students and PAs experiencing problems from stress, difficult adjustment, emotional, substance abuse and other psychiatric disorders and problems that may arise as a result of a medical illness

800-338-1833 http://www.cphny.org

Physician Litigation Stress Resource Center

Assists newly sued physicians access unbiased information on malpractice lawsuit process and the mental and emotional dynamics that accompany this process.


American Nurses Association

site with free tools and apps to support mental health and resilience of all nurses


A Healthier Upstate

Articles and tips for general health and wellness


Healthy Nurse Health Nation

Free program that promotes wellbeing of nurses.


Occupational Health Clinical Center

Help you identify work-related illness or injury,the hazards in your workplace and offer assistance in modifying your worksite and/or work habits to prevent further health problems.

315-432-8899 https://ohccupstate.org/

EAP: Employee Assistance Program

EAP is a voluntary, work-based program that offers free and confidential assessments, short-term counseling, referrals and follow up services to employees who have personal and/or work - related problems.

315-492-5296 [email protected] https://www.upstate.edu/eap/

Staff Wellness Support Social Worker

Brief support for staff who have experienced critical care trauma; can provide resource information and connection

315-464-6001 [email protected]

Spiritual Care

Chaplains, services, educational programs, Reiki (For staff or patients)

315-464-4687 https://www.upstate.edu/spiritualcare

Connect Care Clinic

Quickly scheduled appointments for Upstate employees and staff with non-emergent health issues and no primary care physician (or theirs is not readily accessible); persistent COVID symptoms (Exceeding 7 days out of work)

Located at UUH 4W Call MD Direct 315-464-4842 Option 2 to schedule

Upstate Addiction and Pain Medicine

Holistic evaluation and treatment for addiction and pain; Drug Use Targeted Psychotherapy (DUST); Buprenorphine Maintenance; Accepts insurance; Same day appointments possible

Call 315-464-3130

Employee Student Health

Provides medical care for matriculated students enrolled at the University; includes visits for acute illness, disease management, routine physicals, and gynecologic care provided by our team of Nurse Practitioners. Students can also be referred for services such as labs, radiologic studies, and specialty care as needed.

Call 315-464-4260 or schedule through ESH Portal on iPage https://www.upstate.edu/ipage/intra/

SUNY Upstate Office of Institutional Equity

Consulting on and investigating allegations of protected class discrimination and harassment, including sexual harassment.

315-464-9590, or via online reporting [email protected] https://cm.maxient.com/reportingform.php?SUNYUpstate&layout_id=0.

Upstate Emergency Fund

Available to provide emergency financial assistance to Upstate staff and students who suffer sudden, non-recurring, unplanned economic hardship due to an emergency.

Contact Renae Rokicki at [email protected] or 315-464-9443; [email protected] https://www.upstate.edu/emergencyfund/

Schwartz Rounds

A safe group discussion of a topic related to the emotional response of health care workers to challenging patients and situations. Several times per year, request invitation from Brigid Dunn, Spiritual Care, Schwartz Rounds coordinator

Email [email protected]

Pathway to Wellness

Wellness, health and self-care; Offers weekly and monthly activities and events that promote wellness; Smoking cessation support (including supplies); Open to all with an Upstate ID

[email protected]

Pet-A-Pooch (Animal Support)

Request a staff event visit or become a pet therapy volunteer

315-492-5548 [email protected] https://www.upstate.edu/wellness/#sts=Pet%20A%20Pooch%20(Animal%20Support) ,

Campus Activities Building

Offers membership for athletics, recreation and entertainment;

315-464-5618 https://www.upstate.edu/campus-activities

Mayo Wellbeing Index

Self-assessment tool with resources directed at major sources of stress. https://app.mywellbeingindex.org/login. Invitation code: Upstate


Student Counseling Services

M-F 8:30-4:30 Call 315-464-3120

Virgin Pulse Wellness Program

Jealthy behavior and wellness resources for RF (Research Foundation) employees only

[email protected]

Nurse Residency Program

Transitions newly hired registered nurses into clinical practice during their first year.

Contact Denise Letourneau 315-464-6417

New Faculty Peer Mentoring Program

Supports the work of new tenure track colleagues in their first two years across the State University of New York. This Peer Mentoring Community offers new faculty an opportunity to talk about vital issues as teachers, scholars and advisors.

Email [email protected] https://sunycpd.eventsair.comnfmp

Chief Wellness Officer Upstate

Email [email protected] or call 315-447-5679

Assistant Dean for Wellness

Email [email protected]