Resources
SERVICES
Upstate Wellness Resource Line
Confidential line answered 24/7 by triage nurse who will refer you to the most appropriate resource.
Call 4-KARE or (315) 464-5273 or visit https://www.upstate.edu/wellness/intra/
988 Suicide & Crisis Lifeline
Trained counselors will listen, understand how their problems are affecting them, provide support, and connect them to resources if necessary
Call, text or chat 988 https://988lifeline.org
American Foundation for Suicide Prevention
24/7 Confidential • Staffed by Lifeline Counselors • Once Connected to hotline may choose to communicate via chat which may be more comfortable for some- must complete a pre-Chat survey to engage in chat function
800-273-8255 or text TALK to 741741 https://afsp.org/
NAMI (National Alliance on Mental Illness) Help and Crisis Line
Access to volunteer Crisis Counselor Call Help line: 800-950-NAMI (6264) Available M-F, 10am – 6pm EST
Text GOT5 to 741741 https://www.crisistextline.org
CONTACT Hotline
Contact Community Services is a multifaceted organization that supports social, emotional, behavioral, and mental health of children, youth and adults • 24/7 telephone counseling • any kind of distress or need, or just to talk • suicide prevention and crisis hotline. • Crisis and suicide prevention • School Support Services • Youth development programs • Behavioral intervention programs • Social and emotional learning programs • School based mental health and substance abuse counseling • School -wide substance abuse awareness
Call Onondaga County 315-251-0600 or Cayuga County 877-400-8740
Intensive Crisis Stabilization Center (ICSC)
24/7, 365 days year walk-in clinic; treating patients of all ages with emergent crisis. Pt's are evaluated by RN at intake and will see mental health counselor/provider (i.e. substance abuse/mental health/23-hour respite needs/psych medication needs)
329 Salina Street, Syracuse, NY 13203 Call 315-434-5333
HelpGuide International
A trusted guide to mental, emotional, and social health.
New York State Multiple System Navigator
Access helpful health, education, human service and disability information on one user-friendly website.
Dialing 2-1-1
Connects you with a live operator who can assist with locating services (food, housing or financial assistance) based on county of residence or visit 211.org or text your zip code to 898-211
Office of Children and Family Services (OCFS)
Information on finding and paying for child care, adoption and child abuse prevention
NYS Office For the Aging
Offers home and community-based programs that provides older adults with access to a well-planned, coordinated package of in-home and other supportive services designed to support and supplement informal care.
844-697-6321 https://aging.ny.gov/
NY State Covid-19 Emotional Support Helpline
On line Wellness group available Will also assist caregivers in figuring out how to help your children to cope with COVID -19
Call 844-863-9314; 8AM-10PM, 7 days a week
SAMHSA Disaster Distress Helpline
National hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human - caused disaster. The Disaster Distress Helpline also answers calls and texts related to infectious disease outbreaks such as the Coronavirus pandemic, incidents of community unrest, and other traumatic events. This confidential crisis support service is available to all residents in the United States. Stress, anxiety, and other depression -like symptoms are common reactions after a disaster.
Call or text 800-985-5990 https://www.samhsa.gov/find-help/disaster-distress-helpline
National Domestic Violence Hotline
Trained expert advocates; Available 24/7; Provides confidential support to anyone experiencing domestic violence or seeking resources and information
Call 800-799-SAFE (7233) https://www.thehotline.org/
National Sexual Assault Hotline
Connect with a trained staff member from a local sexual assault service provider; offers access to a range of free services. 24/7 **RAINN mobile app offers survivors and loved ones access to tools and information
Call 800-656-HOPE (4673)
HOPEline Services
Problem gambling, drug and alcohol abuse; Available 24/7; Multilingual (English, Spanish, Bengali, Traditional Chinese, Haitian-Creole, Korean and Russian
Call 877-8HOPENY (846-7369) or text HOPENY https://oasas.ny.gov/hopeline
Sober (Alcoholics Anonymous)
Fellowship of people who come together to solve their drinking problem with the goal to achieve sobriety.
Free resources at sober.com; Syracuse page: https://sober.com/aa-meetings/new-york/syracuse/
Smokers' Quitline NYS Department of Health (DOH)
Tips and resources to help you quit smoking and vaping; including free patches, coaching, and support; Addiction Quiz; Savings Calculator; referral to local programs; brochures, cards, posters, handouts, and more.
866- NY-QUITS https://www.nysmokefree.com/
Hospice of CNY Grief Center
Expert resource at the end-of-life; provides comprehensive comfort care to patients and families through unique interdisciplinary services, bereavement counseling, education, and collaboration.
Call 315-634-1100 https://www.hospicecny.org/contact-grief-center
Hope for Bereaved
Helps grieving children, teens and adults by providing support groups, workshops and at no charge
315-475-HOPE (4673) https://hopeforbereaved.com/
Bereavement Support for Adults and Children
Seminars and support groups are led by people who understand what individuals are going through and want to help. Access to valuable resources to help in recovery from personal loss and rebuilding personal life.
Call 800-395-5755 http://www.griefshare.org/
Alliance of Hope
Online healing support and services for people who are coping with devastating loss to suicide; Online resources and access to support groups.
American Consumer Credit Counseling
Not-for-profit organization that provides confidential consumers, including debt management plans, budget counseling, bankruptcy counseling, housing counseling, community education programs, and financial resources.
Call (800) 769-3571 http://www.consumercredit.com/
Consumer Credit Counseling Services
A nonprofit organizations that helps consumers find a workable solution to financial problems. Each CCCS agency offers a common set of services, including financial education, budgeting assistance, and debt management plans.
Call 800-431-8157 https://credit.org/cccs/
Home Energy Assistance Program (HEAP)
Can help eligible New Yorkers heat and cool their homes if in danger of running out of fuel or having utility service shut off.
Catholic Charities
Provides service to people in need – no matter their religion or nationality –advocates for justice in society. They help finding housing, paying rent, recovering from a natural disaster or other event, or keeping food on the table for families
Diocese of Syracuse: 315-470-1415 https://www.catholiccharitiesusa.org/";
US Department of Agriculture (USDA) My Plate
Take the My Plate Quiz and utilize the tools, resources and recipes offered for healthy eating.
National Center for PTSD
The world's leading research and educational center of excellence on PTSD and traumatic stress. Understand PTSD, and learn about treatment options for you and your family. OFFERS FREE MOBILE APPS
Call 802-296-6300 https://www.ptsd.va.gov
Cancer Support Group - American Cancer Society
Free programs and services to help people with cancer and their loved ones understand cancer, manage their lives through treatment and recovery, and find the emotional support they need.
Call 800-227-2345 http://www.cancer.org/treatment/supportprogramsservices/index
Planned Parenthood
Provides reproductive care, contraceptive access and prescription services, STD testing, treatment and vaccines and certain cancer screenings
Call 800-230-PLAN; Mobile App - PPDirect https://www.plannedparenthood.org/
Center for Disease Control and Prevention
Autism Resources for Families
Call 800-232-4636 http://www.cdc.gov/ncbddd/autism/links.html
Alternative Dispute Resolution (ADR) in the Courts
refers to the different ways people can resolve disputes without a trial.
Call 800-268-7869 http://ww2.nycourts.gov/ip/adr/index.shtml
Professional Assistance Program
A confidential program to help licensed professionals who are suffering from the effects of a chemical; Confidential;
Call 518-474-3817, ext. 480 [email protected] http://www.op.nysed.gov/prof/pap.htm
MSSNY Peer Support (P2)
Medical Society of the State of NY provides limited, confidential peer support from a trained peer supporter in NY (Support, empathy and perspective)
844-P2P-PEER (844-727-7337) [email protected]
NURSES Statewide Peer Assistance for Nurses (SPAN)
For individual nurses and NPs who are affected by an alcohol or drug related problem or related mental health problem. Staffed by RNs who understand the healthcare workplace and the psychological, professional and legal problems that nurses affected by addiction face
800-45-SPAN-1 (457-7261) [email protected] http://www.nysna.org
Peer RX Med
Buddy peer support system for physicians; your buddy is someone you know
Resident and Fellow Counseling Services (RFCS)
Partnership with Psychological Healthcare that provides expedited and extended hours treatment to Upstate residents and fellows; Insurance only; Accepts Empire Plan and some others • Copays required • Confidential • Does not use EPIC EMR • Not affiliated with Upstate
Call or text 315-422-0300
Physician Support Line
Volunteer psychiatrists helping physicians and medical students. Free, confidential, anonymous; No appointment necessary; Call for any reason; not just crisis. Open 7 days a week 8 am to 1 am ET
Call 888-409-0141 https://www.physiciansupportline.com/
Committee for Physician Health
Provides confidential assistance to physicians, residents, medical students and PAs experiencing problems from stress, difficult adjustment, emotional, substance abuse and other psychiatric disorders and problems that may arise as a result of a medical illness
800-338-1833 http://www.cphny.org
Physician Litigation Stress Resource Center
Assists newly sued physicians access unbiased information on malpractice lawsuit process and the mental and emotional dynamics that accompany this process.
American Nurses Association
site with free tools and apps to support mental health and resilience of all nurses
A Healthier Upstate
Articles and tips for general health and wellness
Healthy Nurse Health Nation
Free program that promotes wellbeing of nurses.
Occupational Health Clinical Center
Help you identify work-related illness or injury,the hazards in your workplace and offer assistance in modifying your worksite and/or work habits to prevent further health problems.
315-432-8899 https://ohccupstate.org/
EAP: Employee Assistance Program
EAP is a voluntary, work-based program that offers free and confidential assessments, short-term counseling, referrals and follow up services to employees who have personal and/or work - related problems.
315-492-5296 [email protected] https://www.upstate.edu/eap/
Staff Wellness Support Social Worker
Brief support for staff who have experienced critical care trauma; can provide resource information and connection
315-464-6001 [email protected]
Spiritual Care
Chaplains, services, educational programs, Reiki (For staff or patients)
315-464-4687 https://www.upstate.edu/spiritualcare
Connect Care Clinic
Quickly scheduled appointments for Upstate employees and staff with non-emergent health issues and no primary care physician (or theirs is not readily accessible); persistent COVID symptoms (Exceeding 7 days out of work)
Located at UUH 4W Call MD Direct 315-464-4842 Option 2 to schedule
Upstate Addiction and Pain Medicine
Holistic evaluation and treatment for addiction and pain; Drug Use Targeted Psychotherapy (DUST); Buprenorphine Maintenance; Accepts insurance; Same day appointments possible
Call 315-464-3130
Employee Student Health
Provides medical care for matriculated students enrolled at the University; includes visits for acute illness, disease management, routine physicals, and gynecologic care provided by our team of Nurse Practitioners. Students can also be referred for services such as labs, radiologic studies, and specialty care as needed.
Call 315-464-4260 or schedule through ESH Portal on iPage https://www.upstate.edu/ipage/intra/
SUNY Upstate Office of Institutional Equity
Consulting on and investigating allegations of protected class discrimination and harassment, including sexual harassment.
315-464-9590, or via online reporting [email protected] https://cm.maxient.com/reportingform.php?SUNYUpstate&layout_id=0.
Upstate Emergency Fund
Available to provide emergency financial assistance to Upstate staff and students who suffer sudden, non-recurring, unplanned economic hardship due to an emergency.
Contact Renae Rokicki at [email protected] or 315-464-9443; [email protected] https://www.upstate.edu/emergencyfund/
Schwartz Rounds
A safe group discussion of a topic related to the emotional response of health care workers to challenging patients and situations. Several times per year, request invitation from Brigid Dunn, Spiritual Care, Schwartz Rounds coordinator
Email [email protected]
Pathway to Wellness
Wellness, health and self-care; Offers weekly and monthly activities and events that promote wellness; Smoking cessation support (including supplies); Open to all with an Upstate ID
Visit https://www.upstate.edu/wellness/intra/pathway/ or email [email protected]
HealthLink Smoking Cessation
Classes for those who wish to quit smoking. We will discuss a quit plan, nicotine replacement therapy options, the availability of the NY State Smoker's Quitline, maintenance, and relapse prevention.
Register through Upstate Connect at (315) 464-8668.
MIND Online
Evidence based smoking cessation program where Upstate Medical Students will help you to quit or cut back on smoking/vaping.
E-mail your name and phone number to: [email protected]
Pet-A-Pooch (Animal Support)
Request a staff event visit or become a pet therapy volunteer
315-492-5548 [email protected] https://www.upstate.edu/wellness/#sts=Pet%20A%20Pooch%20(Animal%20Support) ,
Campus Activities Building
Offers membership for athletics, recreation and entertainment;
315-464-5618 https://www.upstate.edu/campus-activities
Mayo Wellbeing Index
Self-assessment tool with resources directed at major sources of stress. https://app.mywellbeingindex.org/login. Invitation code: Upstate
Student Counseling Services
M-F 8:30-4:30 Call 315-464-3120
Virgin Pulse Wellness Program
Healthy behavior and wellness resources for RF (Research Foundation) employees only
Nurse Residency Program
Transitions newly hired registered nurses into clinical practice during their first year.
Contact Denise Letourneau 315-464-6417
New Faculty Peer Mentoring Program
Supports the work of new tenure track colleagues in their first two years across the State University of New York. This Peer Mentoring Community offers new faculty an opportunity to talk about vital issues as teachers, scholars and advisors.