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Mental Health Resources

Mental Health wellness is becoming more aware of the feelings and emotions we feel every day, and learning how to cope with the challenges life brings. Both positive and negative emotions are important parts of yourself, but understanding and accepting them can be difficult. Having the tools you need to be able to handle the ups and downs of life can start with finding support in family and friends, but it can also include support from Upstate.

Physician |NP |PA |Other medical staff |Nurse |Any employee or staff |Student |Post-Graduate Trainees |Teaching Faculty |Volunteers |

Upstate Wellness Resource Line

Confidential line answered 24/7 by triage nurse who will refer you to the most appropriate resource.

Visit https://www.upstate.edu/wellness/intra/

988 Suicide & Crisis Lifeline

Trained counselors will listen, understand how their problems are affecting them, provide support, and connect them to resources if necessary

Call, text or chat 988 https://988lifeline.org

American Foundation for Suicide Prevention

24/7 Confidential • Staffed by Lifeline Counselors • Once Connected to hotline may choose to communicate via chat which may be more comfortable for some- must complete a pre-Chat survey to engage in chat function

800-273-8255 or text TALK to 741741 https://afsp.org/

NAMI (National Alliance on Mental Illness) Help and Crisis Line

Access to volunteer Crisis Counselor Call Help line: 800-950-NAMI (6264) Available M-F, 10am – 6pm EST

Text GOT5 to 741741 https://www.crisistextline.org


Contact Community Services is a multifaceted organization that supports social, emotional, behavioral, and mental health of children, youth and adults • 24/7 telephone counseling • any kind of distress or need, or just to talk • suicide prevention and crisis hotline. • Crisis and suicide prevention • School Support Services • Youth development programs • Behavioral intervention programs • Social and emotional learning programs • School based mental health and substance abuse counseling • School -wide substance abuse awareness

Call Onondaga County 315-251-0600 or Cayuga County 877-400-8740

HelpGuide International

A trusted guide to mental, emotional, and social health.


NY State Covid-19 Emotional Support Helpline

On line Wellness group available Will also assist caregivers in figuring out how to help your children to cope with COVID -19

Call 844-863-9314; 8AM-10PM, 7 days a week

SAMHSA Disaster Distress Helpline

National hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human - caused disaster. The Disaster Distress Helpline also answers calls and texts related to infectious disease outbreaks such as the Coronavirus pandemic, incidents of community unrest, and other traumatic events. This confidential crisis support service is available to all residents in the United States. Stress, anxiety, and other depression -like symptoms are common reactions after a disaster.

Call or text 800-985-5990 https://www.samhsa.gov/find-help/disaster-distress-helpline

National Domestic Violence Hotline

Trained expert advocates; Available 24/7; Provides confidential support to anyone experiencing domestic violence or seeking resources and information

Call 800-799-SAFE (7233) https://www.thehotline.org/

National Sexual Assault Hotline

Connect with a trained staff member from a local sexual assault service provider; offers access to a range of free services. 24/7 **RAINN mobile app offers survivors and loved ones access to tools and information

Call 800-656-HOPE (4673)

HOPEline Services

Problem gambling, drug and alcohol abuse; Available 24/7; Multilingual (English, Spanish, Bengali, Traditional Chinese, Haitian-Creole, Korean and Russian

Call 877-8HOPENY (846-7369) or text HOPENY https://oasas.ny.gov/hopeline

Alcoholics Anonymous

Fellowship of people who come together to solve their drinking problem with the goal to achieve sobriety.

Free resources at https://www.aa.org/ New York AA meeting page: https://alcoholicsanonymous.com/aa-meetings/new-york/"";;

Hospice of CNY Grief Center

Expert resource at the end-of-life; provides comprehensive comfort care to patients and families through unique interdisciplinary services, bereavement counseling, education, and collaboration.

Call 315-634-1100 https://www.hospicecny.org/contact-grief-center

Hope for Bereaved

Helps grieving children, teens and adults by providing support groups, workshops and at no charge

315-475-HOPE (4673) https://hopeforbereaved.com/

Bereavement Support for Adults and Children

Seminars and support groups are led by people who understand what individuals are going through and want to help. Access to valuable resources to help in recovery from personal loss and rebuilding personal life.

Call 800-395-5755 http://www.griefshare.org/

Alliance of Hope

Online healing support and services for people who are coping with devastating loss to suicide; Online resources and access to support groups.


National Center for PTSD

The world's leading research and educational center of excellence on PTSD and traumatic stress. Understand PTSD, and learn about treatment options for you and your family. OFFERS FREE MOBILE APPS

Call 802-296-6300 https://www.ptsd.va.gov

Cancer Support Group - American Cancer Society

Free programs and services to help people with cancer and their loved ones understand cancer, manage their lives through treatment and recovery, and find the emotional support they need.

Call 800-227-2345 http://www.cancer.org/treatment/supportprogramsservices/index

Professional Assistance Program

A confidential program to help licensed professionals who are suffering from the effects of a chemical; Confidential;

Call 518-474-3817, ext. 480 [email protected] http://www.op.nysed.gov/prof/pap.htm


Clinician Peer Support Program of Central NY is a confidential, trained peer support from another institution in the region; No cost

607-547-3244 [email protected] http://www.bassett.org/sites/default/files/2021-01/Clinician_Peer_Support_Program_of_Central_NY_CPSP-CNY.pdf

MSSNY Peer Support (P2)

Medical Society of the State of NY provides limited, confidential peer support from a trained peer supporter in NY (Support, empathy and perspective)

844-P2P-PEER (844-727-7337) [email protected]

NURSES Statewide Peer Assistance for Nurses (SPAN)

For individual nurses and NPs who are affected by an alcohol or drug related problem or related mental health problem. Staffed by RNs who understand the healthcare workplace and the psychological, professional and legal problems that nurses affected by addiction face

800-45-SPAN-1 (457-7261) [email protected] http://www.nysna.org

Peer RX Med

Buddy peer support system for physicians; your buddy is someone you know


Resident and Fellow Counseling Services (RFCS)

Partnership with Psychological Healthcare that provides expedited and extended hours treatment to Upstate residents and fellows; Insurance only; Accepts Empire Plan and some others • Copays required • Confidential • Does not use EPIC EMR • Not affiliated with Upstate

Call or text 680-876-4517

Physician Support Line

Volunteer psychiatrists helping physicians and medical students. Free, confidential, anonymous; No appointment necessary; Call for any reason; not just crisis. Open 7 days a week 8 am to 1 am ET

Call 888-409-0141 https://www.physiciansupportline.com/

Committee for Physician Health

Provides confidential assistance to physicians, residents, medical students and PAs experiencing problems from stress, difficult adjustment, emotional, substance abuse and other psychiatric disorders and problems that may arise as a result of a medical illness

800-338-1833 http://www.cphny.org

American Nurses Association

site with free tools and apps to support mental health and resilience of all nurses


A Healthier Upstate

Articles and tips for general health and wellness


Healthy Nurse Health Nation

Free program that promotes wellbeing of nurses.


EAP: Employee Assistance Program

EAP is a voluntary, work-based program that offers free and confidential assessments, short-term counseling, referrals and follow up services to employees who have personal and/or work - related problems.

315-492-5296 [email protected] https://www.upstate.edu/eap/

Staff Wellness Support Social Worker

Brief support for staff who have experienced critical care trauma; can provide resource information and connection

315-464-6001 [email protected]

Spiritual Care

Chaplains, services, educational programs, Reiki (For staff or patients)

315-464-4687 https://www.upstate.edu/spiritualcare

Schwartz Rounds

A safe group discussion of a topic related to the emotional response of health care workers to challenging patients and situations. Several times per year, request invitation from Brigid Dunn, Spiritual Care, Schwartz Rounds coordinator

Email [email protected]

Pathway to Wellness

Wellness, health and self-care; Offers weekly and monthly activities and events that promote wellness; Smoking cessation support (including supplies); Open to all with an Upstate ID

[email protected]

Pet-A-Pooch (Animal Support)

Request a staff event visit or become a pet therapy volunteer

315-492-5548 [email protected] https://www.upstate.edu/wellness/#sts=Pet%20A%20Pooch%20(Animal%20Support) ,

Mayo Wellbeing Index

Self-assessment tool with resources directed at major sources of stress. https://app.mywellbeingindex.org/login. Invitation code: Upstate


Student Counseling Services

M-F 8:30-4:30 Call 315-464-3120

Virgin Pulse Wellness Program

Jealthy behavior and wellness resources for RF (Research Foundation) employees only

[email protected]