Direct Travel is the official travel agency for SUNY Upstate Medical University at Syracuse.

Direct Travel offers the following services:

• Guaranteed lowest airfares - following guidelines of your schedule
• Car rental and hotel discounts, please only use Enterprise corporate code and per diem rates
• Communication by email and/or fax

Personal Profiles

We have established a self-registration process with the Travel Office to add new personal profiles with appropriate security and approval. At this time, Upstate is not set up to book travel online. This site is for profile purposes only.

To get started, you will need to create a user name and login for the site. To do so:

1. Contact [email protected] to see if a profile has been started for you.
   
   1. If a profile exists someone from the travel office will respond with your log in ID and a link to sign-in. Via the link, you’ll select forgot password and submit your upstate email address. 
      1. You will receive a welcome letter with instructions on resetting your password and updating/completing your profile.
   2. If a profile does not exist, someone from the travel office will request a new profile be set up. Profiles are approved in Albany and can take 5-7 business days.  Once we receive your login we will send you further instructions.
2. Once your login and password are established, you will log in and proceed to profile. Follow the links from PROFILE SETTINGS through to TRAVEL PREFERENCES and ARRANGER SETTINGS. Any section with a * or highlighted in red is required information.
3. Please remember to SAVE the information before proceeding to the next section.
4. Once your profile is completed please contact Direct Travel at 800-774-0655 to book your flights.

Direct Travel may ask you to provide a control number when booking your travel. 

For state funded travel we use the travel authorization ID number plus 2 zeros as the control number.  You can find your travel authorization ID by clicking the link provided in the final travel approval email you receive.  The link takes you to the completed travel authorization and the ID number is located in the top left corner. 

The control # will be 14436400

 

For research funded travel we use the Pre-Approval and Advance Form # plus 2 zeros.  For example, if your Form # is 000525 your Control # is 00052500.   Once you log in to your infoready account, go to applications and you’ll be able to see the submitted requests and the corresponding numbers. 

Direct Travel can be reached toll-free at 800-774-0655 or by email at [email protected]. Their hours are 8:30am - 5:30 pm Monday - Friday.

For technical help or help completing/saving your profile you can contact 800-999-7939.