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Poison Center Staff Helping with Upstate University Hospital's COVID-19 Triage Line

Inside triage line

Release from Upstate Medical University on new COVID-19 Triage Line. Several members of our poison center staff are joining in to help lead the charge and take your calls.

Take a look with CNYCentral behind the scenes at the Triage Line and meet our Administrative Director helping to run the triage line.

Upstate University Hospital has opened a regional triage line dedicated to public questions about COVID-19. 

The line is open today until 11 p.m., Sunday, March 15, from 7 a.m. to 11 p.m., and starting March 16 it will be open 24 hours.

The line will be staffed with volunteers from across the Upstate campuses, and a health care provider will be available at all times to assist with triaging calls. 

If a member of the public has coronavirus-related questions, is showing possible symptoms, or may have had an exposure to someone diagnosed with a positive case of COVID-19, they would call this line to be guided on next steps. 

This line is for non-911 calls.

Calls will be triaged using algorithms developed by clinical staff at Upstate University Hospital. 

Upstate’s COVID-19 triage line is part of an ongoing effort to provide information to the public, while ensuring emergency departments and community physicians are not overwhelmed with non-emergency visits during this pandemic. 

Upstate’s COVID-19 triage number is 315-464-3979. 

The triage line will serve the following counties: Onondaga, Cayuga, Oswego, Madison, Cortland, Chenango, Tompkins, Tioga, Broome, Oneida, Herkimer, Lewis, Jefferson, St. Lawrence.

In the case of a poisoning or for information purposes, call the Upstate New York Poison Center at 1-800-222-1222. We are open 24/7, 365 days a year. Each year our center manages more than 50,000 calls from health care providers, 911 operators, hospitals, industry, schools, and the general public in our 54-county service area.

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About Upstate New York Poison Center

Housed inside Upstate Medical University in Syracuse, NY, the Upstate New York Poison Center is dedicated to reducing the number, cost and severity of poisonings within its designated 54-county service area as mandated by New York State Law. The Center is available 24 hours a day, 365 days a year to both health professionals and the general public at 1-800-222-1222.

About Upstate Medical University

SUNY Upstate Medical University in Syracuse, NY, is the only academic medical center in Central New York. It is also the region's largest employer with 9,460 employees. Affiliated with the State University of New York, Upstate's mission is to improve the health of the community through education, biomedical research and health care.