Frequently Asked Questions
Q: How do I see overtime for a certain unit in Kronos?
A: Email your request to NBO (Request Access). NBO will obtain approval from unit Manager prior to updating.
Q: I have been locked out of Kronos. How do I reset my password?
A: Call IMT at 4-4115.
Q: I am covering another Manager’s unit. How do I see their department in Kronos?
A: Create a location in Kronos; see page 6 in the Managers Kronos Handbook
Q: I am having trouble viewing my schedule or time sheet in Kronos. How do I fix this?
A: Email your request to NBO (Request Access).
Q: How do I extend or reduce orientation time for a new employee?
A: Email email@example.com with the specifics. We will update Kronos, Position Control, and Staffing Detail.
Q: How do I change an employee’s work group in the Kronos schedule?
A: See page 11 in the Managers Kronos Handbook. Call NBO if still having trouble at 315-464-4420.
Q: Do I need to send a copy of my renewed license to NBO?
A: No, we will confirm on the NYS website of the Office of the Professions.
Q: I am having Everbridge issues. How do I fix this?
A: Be sure your contact information is updated in Self-Serve, then call the Staffers at 315-464-6123.
Q: I am having oncall/recall issues in Kronos. How do I fix this?
A: Call the Staffers at 315-464-6123.