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Employee Experience

What is the Employee Experience Survey?

Research states that employee satisfaction leads to improved patient outcomes (Stemmer et al, 2022). Bi-annually, Upstate’s Nursing Department conducts an employee experience survey, using the Press Ganey Excellence survey.

This nationally benchmarked survey assesses an organization on the 7 categories of employee engagement as defined by the Magnet Recognition Program. These categories include:

  • Adequacy of resources and staff;
  • Autonomy;
  • Fundamentals of quality nursing care;
  • Interprofessional relationships;
  • Leadership access and responsiveness;
  • Professional development;
  • RN to RN teamwork & collaboration.

How are we using this information?

This information is used at all levels of the organization to develop plans to best care for our employees and patients. All survey responses are anonymous and participation is voluntary. No one can see individual or specific responses, and, if the sample size is less than a designated number, then the results are not reported.

Citation: Stemmer, R., Bassi, E., Ezra, S., Harvey, C., Jojo, N., Meyer, G., Özsaban, A., Paterson, C.,
Shifaza, F., Turner, M. B., & Bail, K. (2022). A systematic review: Unfinished nursing care and the impact on
the nurse outcomes of job satisfaction, burnout, intention‐to‐leave and turnover. Journal of Advanced
Nursing (John Wiley & Sons, Inc.), 78(8), 2290–2303. https://doi.org/10.1111/jan.15286