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Upstate Covid Vaccine Information Hotline and email launches today, Jan. 12

Upstate Medical University has launched the Upstate Covid Vaccine Information Hotline, offering 24/7 access to Upstate staff who will field questions on the available vaccines designed to combat the COVID-19 virus.

To reach the Upstate Covid Vaccine Information Hotline, call 315-464-3979 and select option #2.

In addition to the hotline, individuals are welcome to email questions to CovidVaccineInfo@Upstate.edu. Staff will respond within 24 hours.

Upstate’s Covid Vaccine Information Hotline will answer commonly-asked questions about vaccine safety, reinforce information on New York state’s phased approach to vaccine distribution, and provide tips on how to find an appointment based on availability in a caller’s area.

Co-directed by Joey Angelina, MS, RN, and Michele Caliva, MA, BSN, RN, CSPI, the 24/7 service runs parallel to Upstate’s mission.

“Upstate staff will help individuals navigate the registration and self-screen processes involved in registering for a Covid vaccination,” said hotline co-director Joey Angelina. “Not everyone has the skills needed to register themselves online or understands the process of an electronic template for appointments. Having someone to help guide you through this process is invaluable to the public.”

With so much information shared and posted on social media about the available vaccines, it’s critical to provide the public with access to clear information, said co-director Michele Caliva. “We encourage anyone from the community to call the hotline so we can help sort out the information around topics such as eligibility, where to receive the vaccine, as well as questions surrounding safety and efficacy of the vaccine. We have trained staff available 24 hours a day, 7 days a week and we want to hear from you,” said Caliva.

Upstate Medical University has stepped up to meet the challenges of Covid-19 in big ways, from testing to treatments to vaccines. In March 2020, Upstate opened its first covid-related hotline that has fielded more than 34,519 calls.