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Upstate University Hospital opens Central New York regional triage line for COVID-19

Upstate University Hospital has opened a regional triage line dedicated to public questions about COVID-19. 

The line is open today until 11 p.m., Sunday, March 15, from 7 a.m. to 11 p.m., and starting March 16 it will be open 24 hours.

The line will be staffed with volunteers from across the Upstate campuses, and a health care provider will be available at all times to assist with triaging calls. 

If a member of the public has coronavirus-related questions, is showing possible symptoms, or may have had an exposure to someone diagnosed with a positive case of COVID-19, they would call this line to be guided on next steps. 

This line is for non-911 calls.

Calls will be triaged using algorithms developed by clinical staff at Upstate University Hospital. 

Upstate’s COVID-19 triage line is part of an ongoing effort to provide information to the public, while ensuring emergency departments and community physicians are not overwhelmed with non-emergency visits during this pandemic. 

Upstate’s COVID-19 triage number is 315-464-3979. 

The triage line will serve the following counties: Onondaga, Cayuga, Oswego, Madison, Cortland, Chenango, Tompkins, Tioga, Broome, Oneida, Herkimer, Lewis, Jefferson, St. Lawrence.