[Skip to Content]


Your appointment time is very important to us and we will give you our undivided attention. We request your cooperation by being on time for your appointment and by having all appropriate authorizations, insurance information and card(s), medical records and x-rays that may be necessary for your visit with us.


New patients
The number to call is TOLL FREE at 866 543-5437. If the patient will be using an insurance requiring authorization prior to the appointment, the patient’s primary care physician must make the referral.
Follow-up Patients
Patients and families can contact the Genetics Program at 315 464-6395 to schedule a follow-up appointment. If there has been a change in insurance, address or phone number(s) since the last visit, please have the new information available.

Canceling Appointments

If you must cancel your appointment, we request at least 24 hours notice so that we may give your appointment time to another patient.

To cancel an appointment, please call 315 464-6395.