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Age-friendly hospital care, with guests Quonitra Bullock and Carrie Dickinson, PhD, on Upstate's The Informed Patient podcast

Attention to patients' needs helps fine-tune approach

Upstate is becoming known as an "age-friendly" health system. Explaining how the hospital has earned this recognition and what it means are two team members who helped make it happen: Quonitra Bullock, nurse manager of the Transitional Care Unit, and Carrie Dickinson, PhD, the operational excellence leader for ambulatory services administration at Upstate.