Lorrie Langdon, RN, coordinator of the Heart Failure Program at Upstate, helps us understand exactly what this condition is, what causes it, which people are most susceptible and how it's diagnosed. For the third consecutive year, Upstate University Hospital has received the Get With The Guidelines®–Heart Failure Gold-Plus Quality Achievement Award for implementing specific quality improvement measures outlined by the American Heart Association/American College of Cardiology Foundation secondary prevention guidelines for heart failure patients.