Contact Patient Relations
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Thank you for reaching out to Upstate University Hospital's Department of Patient Relations. Please allow 24 to 72 hours for a response to inquiries submitted through this channel. For urgent matters, please contact the Patient Relations office at 315-464-5597. Our regular business hours are Monday through Friday, 8:00 AM to 4:00 PM (excluding holidays, which may affect these hours). If you call outside of business hours, our answering service will be available to assist you.