Highly trained professional call center representatives have state-of-the art call center technology to support your medical practice. 

Your callers are greeted with a greeting for your individual practice and calls are handled based on your pre-approved guidelines. All calls are digitally recorded for quality and safety purposes. 

Based on your guidelines, we can communicate with your on-call providers through secure texts, cell phones or pagers. We can take messages for non-urgent matters that are emailed and/or faxed to your office real-time. All messages are HIPAA compliant. 

We also coordinate with Upstate Triage and Transfer Center for seamless access to triage nurses for your patients. Appointment scheduling is also available. 

Contact us today to talk about how we can help your practice. 

Shelley White, MS, CHAM, FACHE 
Director, Patient Access Services 
315-464-5035 
whites@upstate.edu