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Life at the Hospital

We've provided a list of resources here to make your time in the hospital as problem-free as possible.

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Access to information

Details of your child's condition and treatment should be kept confidential by hospital staff, unless the law requires that such information be given to some person or authority, or as required for coordination of care with treatment.

If you would like to see your child's medical file, we encourage you to enroll in MyChart.

ATM (Automatic Teller Machine)

There are automatic teller machines in the lobby of University Hospital, the 11th floor of the children's hospital, the Physician's Office Building, 725 Irving Ave., and nearby banks.

Breast Feeding Room (Lactation Room)

We are very interested in supporting the breast-feeding mother. In the event your baby is unable to nurse, you are encouraged to pump and save your milk.

We have a dedicated lactation room with an electric pump and attachments for your use. The room provides a private and quiet environment. If you are breast feeding your child, please let your nurse know and she will order meals for you. This will help you maintain proper nutrition and keep your milk flowing.


There are several lounges in the children's hospital that provide family & other visitors some quiet space away from the patient's room and a chance to network with other visitors. The lounges have vending machines, which are different in each lounge area, a refrigerator, sink and microwave, laundry facilities and showers for the convenience of the visitors.

Finding Food

There are a number of alternatives for food:

  • Vending machines in the lounges
  • Refrigerator and microwave in the lounge if you want to bring food from home
  • Café Kubal/Gannons on the 11th floor of the children's hospital, Express Oasis in the 1st floor lobby of University Hospital, and the 2nd floor cafeteria
  • Numerous restaurants in the Marshall Street area, one block east of the children's hospital
  • Grub Hub

Activity Rooms

Age specific play and activity rooms are a feature of the new hospital. Toys and activities are available to help make your child's hospital stay less frightening and maintain some amount of normalcy while in the hospital. There is a special activity room just for teens with electronic equipment and games they will enjoy. There is also a multisensory activity room that will be used by our Child Life Specialists and other healthcare providers for therapeutic purposes.

Please contact your Child Life Specialist for any individual needs your child may have. They can be reached at 315 464-9063.

Safety and Security

Security officers patrol Upstate Golisano Children's Hospital regularly. All staff wear identification badges. From time to time, staff may ask visitors to identify themselves. You will be asked to obtain a visitor's pass in the main lobby of the hospital. This is to help identify people that may be staying the night in case of an emergency.

For your safety please do not leave your valuables unattended. If you need to leave the hospital at night please do not walk alone. Security will escort you to your car if needed.

We are committed to keeping your child safe. Golisano Children's Hospital is a member of Solutions for Patient Safety (SPS). SPS is a network of over 120 children's hospitals in the US and Canada joining together with the shared goal of ending serious harm across all children's hospitals. SPS is focused to reduce harm by preventing readmissions, safety events and over 10 hospital acquired conditions including falls, pressure injuries, and infections due to a medical device. We have teams working to improving your child's care and outcome. Please feel free to speak with a nurse about our current projects to improve your child's safety. You are a part of our healthcare team and we value your input.


Visitation guidelines are set up to help ensure patient and staff safety, as well as parent privacy. Patients may have up to four visitors at the bedside. If you have more than four visitors at one time, please check with your child's nurse. All visitors should be free from illness (cough, runny nose, fever) for at least 72 hours.

Children under the age of 14 must be with and supervised by an adult at all times.

1-2 parents or caregivers may stay overnight. Linen will be provided for you. Children are not allowed to stay overnight.

For more information, please see our Visitors' Guide.

School Room

The Luke Frechette classroom is staffed by a full-time, certified school teacher. The hospital school program can offer a familiar routine and normal activity for children and teens in the hospital. We also have computer access for the children's needs.

Television Services

Televisions and PlayStations are provided at no cost for any child in the hospital. We also have a wide variety of games and movies to help the time pass. If your child has a favorite movie, you may bring it with you. Due to the different ages of our patients, no movies rated higher than PG-13 are allowed in the units.