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Family Advisory Council (FAC)

The Family Advisory Council (FAC) plays an active role in contributing to the hospital's mission of providing family-centered care. Family Advisors are members of the hospital team who provide input and feedback to help decision making at many levels. This diverse group of families work with children’s hospital staff to promote and enhance patient safety and quality.

For Hospital Staff

The eight-member council of family advisors are excited to be a resource for you! They are involved and experienced caregivers who can offer assistance and provide feedback on various projects and in your decision-making processes. If you are interested in working with the Upstate Golisano Children's Hospital Family Advisors contact Jenny Dickinson at [email protected] or 315-464-9330.  


The family advisory council has assisted pediatrics at Upstate in both the university and hospital. The have been involved in over 20 projects since they began their work in January 2017, included but not limited to:

  • Assisted in the revision of the Waters Center clinic visitor policy
  • Participated Solutions for Patient Safely New York Region Conferences
  • Filmed a training video for Residents on Disclosure
  • Provided input for a 12E discharge planning poster project
  • Provided input for "Kelly's Comfort Zone" closets providing evening and weekend amenities for patients and families
  • Serve on bi-monthly in-hospital Quality and Safety Committee

FAC Members

Maggie Burns, MS, CCLS, Coordinator of Family Resources and Special Events
Rochelle Ratliff, MS, RN, Associate Director of Nursing for UGCH
Jennifer Satterlee, Family Advisor

Family Advisors
Jesse Campbell
Jennifer Hazeltine
Rory Lawrence
Samantha Pierce
Cathy Ponto
Erin Radley
Julie Smith