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Supportive Measures for Complainants and Respondent

Supportive measures are individualized services to restore or preserve equal access to education, protect student and employee safety, or deter sexual harassment. Supportive measures will be offered even if a complainant does not wish to initiate or participate in a grievance process.

For Complainant/Victim:

According to the Title IX Final Rule “The Title IX Coordinator must promptly contact the complainant confidentially to discuss the availability of supportive measures, consider the complainant’s wishes with respect to supportive measures, inform the complainant of the availability of supportive measures with or without the filing of a formal complaint, and explain to the complainant the process for filing a formal complaint.”

For Respondent:

The Title IX Final Rule defines “respondent” as an individual who has been reported to be the perpetrator of conduct that could constitute sexual harassment.

Options in Brief:

Victims/survivors have many options that can be pursued simultaneously, including one or more of the following:

  • Receive resources, such as counseling and medical attention;
  • Confidentially or anonymously disclose a crime or violation (for detailed information on confidentiality and privacy, visit SUNY Upstate Resources for Prevention of Violence).
  • Make a report to:
    • An employee with the authority to address complaints, including the Title IX Coordinator, a Student Conduct employee, or a Human Resources employee;
    • University Police/Campus Security;
    • Local law enforcement; and/or
    • Family Court or Civil Court

Review SUNY Upstate OIE’s reporting procedure:  https://www.upstate.edu/equity/pdf/SUNY-Upstate-Title-IX-Grievance-Procedure.pdf

Supportive Measures:

Sexual Assault Services 

Counseling and Advocacy Services

Student Counseling Center - Upstate Medical University
Psychiatry & Behavioral Sciences TU4
1st Floor,
719 Harrison Street
Syracuse, NY 13210
Map & directions
Phone: 315 464-3120 ext. 6
315-464-3120 (SUNY students only)
Fax: 315 464-3163
Hours: Monday-Friday 8:30 am- 4:30 pm 

  • Confidential source who will not report crimes to law enforcement or college officials without your permission, except for extreme circumstances, such as a health and/or safety emergency

Vera House
723 James Street, Syracuse, NY 13203
Phone: 425-0818; 24-hour crisis & support line: 468-3260; TTY for deaf community: 484-7263
Email: [email protected]

New York State Hotline for Sexual Assault and Domestic Violence: 1-800-942-6906 (complaints can be anonymous)

Sexual Assault & Violence Response (SAVR) Resources:  https://www.suny.edu/violence-response/

Legal Momentum: The Women's Legal Defense and Education Fund: https://www.legalmomentum.org/

New York State Coalition Against Sexual Assault (NYSCASA): http://nyscasa.org/

New York State Coalition Against Domestic Violence (NYSCADV): http://www.nyscadv.org/

Pandora’s Project: https://pandys.org/about-sexual-assault/

Spanish Action League: https://www.laligaupstateny.org/;

GLBTQ Domestic Violence Project: http://www.glbtqdvp.org/

Rape, Abuse & Incest National Network (RAINN): https://www.rainn.org/get-help

Safe Horizons: http://www.safehorizon.org/

NYS Office of Victim Services: https://ovs.ny.gov/


Medical Assistance

SUNY Upstate employee & Student Health Services: 464-4260 (SUNY students only)

Upstate Medical University Hospital (or other) ER (for all victims)

Upstate ED is a NYS Designated SAFE program and has SANE (Sexual Assault Nurse Examiners) services: 750 East Adams Street; 883-5617; http://www.upstate.edu/emergency/healthcare/safe.php

Upstate Medical University Hospital ER (464-5611) information provided (for all victims)

Alternatively, Crouse Hospital, Community Hospital, St. Joseph’s Hospital

Note that medical office and insurance billing practices may reveal information to the insurance policyholder, including medication and/or examinations paid for or administered. The New York State Office of Victim Services may be able to assist in compensating victims/survivors for health care and counseling services, including emergency compensation. More information may be found here: https://ovs.ny.gov/sites/default/files/brochure/ovs-rights-cv-booklet-5-17.doc, or by calling 1-800-247-8035. Options are explained here: https://ovs.ny.gov/help-crime-victims

Law Enforcement Resources (for all victims)

Upstate Medical University Police: 464-4000 or can make an anonymous tip: https://www.upstate.edu/victimresources/intra/tip-form.php

Syracuse City Police: Emergency – 911; Abused Persons Unit - 315-435-3016

NYSP 24-hour hotline to report sexual assault on a NY college campus: 1-844-845-7269

U.S. Department of Education, Office for Civil Rights (OCR)

U.S. Equal Employment Opportunity Commission (EEOC)

Title IX Coordinator (all individuals)

Alexandra Gilbertson
Interim Institutional Equity Office & Title IX Coordinator
One Telergy Parkway
6333 State Route 298
East Syracuse, NY 13057
Phone: (315) 464-9590
Email: [email protected]  

On-Campus Safety Services (all individuals)

UPD’s on-campus escort service, available 24/7 (available to anyone)

Telecommunications services (464-5444) services (phone number change and tracing of calls from off campus if available) (for on campus students only)

Confidential phone and directory information option through Registrar (464-4604) (SUNY students only)

Safe housing (guest room, if available/exists on your campus) (SUNY students only)


Crisis Prevention Services

Many of these services are available 24 hours a day, 7 days a week. Callers can connect free of charge to the phone hotlines and will be directed to local agencies in their area. Individuals can also connect with trained hotline staff online through a secure chat messaging system.

SUNY Sexual Assault & Violence Resources

Lists both on- and off-campus resources. Choose a SUNY campus or provide your zip code for a list of resources near you. Their website also describes students’ rights in over 100 languages, including Visa and Immigration resources.

New York State Coalition Against Sexual Assault (NYSCASA)

NYS Hotline for sexual assault is (800) 942-6906 (available in English and Spanish).

New York State Anti Violence Project

24 hour hotline, provide direct client services to LGBTQ & HIV-affected survivors of all forms of violence, including hate violence, IPV, and sexual violence.

Phone: (212) 714-1141

New York State Office of Victim Services

Provides information on custody status of perpetrators.

Phone: (844) 845-7269

New York State Police Campus Sexual Assault Victims Unit

Non-emergency, toll free hotline to report Campus Sexual Violence to the New York State Police.

Phone: (888) 846-3469

National Sexual Assault Hotline (RAINN)

Phone: 1-800-656-HOPE(4673)

National Suicide Prevention Lifeline

Phone: 1-800-273-TALK(8255)

The National Domestic Violence Hotline

Phone: 1-800-799-7233

TTY: 1-800-787-3224

Crisis Text Line

Text HOME to 741741

Love is Respect

Phone: 1-866-331-9474

TTY: 1-866-331-8453

Text: LOVEIS to 22522

The Trevor Project

National organization providing crisis intervention and suicide prevention services to LGBTQ+ young people.

Phone: 1-866-488-7386

Text START to 678678

Break the Cycle

Break the Cycle is a national agency that provides comprehensive dating abuse prevention programs exclusively for young people based on the belief that “everyone has the right to a safe and healthy relationship and work every day to make that right into a reality.”

One Love Foundation

One Love Foundation is a national resource to end relationship violence through education and technology. Check out their mobile app for relationship self-test or call them at:

Phone: (410) 825-0994

Stalking Resource Center

“Offers advocates, criminal justice professionals, and victims with specific tips and information on responding to stalking.”

Joyful Heart Foundation

The Joyful Heart Foundation fosters education among community members concerned about issues of sexual assault, domestic violence and child abuse. “Such a community, empowered with knowledge, courage and compassion, can support survivors of this violence and engage in an open dialogue about how to collaboratively end the cycle of violence and abuse.”

Email: [email protected]

Support Services:

Employee Assistance Program (EAP)

The Employee Assistance Program and Upstate Medical University is a program to assist employees in identifying and resolving personal, family and workplace problems so they can live healthier and more productive lives. email: https://www.upstate.edu/eap/

Clinician Peer Support Program of Central New York

Confidential peer support is available for physicians, advanced practice clinicians, nurses, residents, behavioral health clinicians, and respiratory therapists. email: https://[email protected] or call (607)547-3244

Medical Society Of New York Peer to Peer Program

MSNY provides a program that connects Physicians with a Peer to talk about life stressors. Trained Individuals offer support, empathy and perspective. email: https://[email protected]