Learn about visitor restrictions at all Upstate Hospitals
Due to the current COVID-19 crisis, the NYS Department of Health has suspended all visitors to hospital and emergency room patients.
Exceptions are made only for:
- End-of-life patients.
- The visitor essential to the care of the patient, and who must be approved by a senior clinical officer.
- Patients at Golisano Children's Hospital: No more than one parent or guardian allowed.
- Out patient clinics and the Upstate Cancer Center: One person may accompany the patient, only if needed for physical assistance.
- Family Birth Center: one labor coach or family member only.
University Hospital recognizes that open visitation plays an important role in a patient's healing and recovery. Family and friends are welcome to visit often while their loved ones are in the hospital. Visiting privileges are not restricted or denied on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, or disability. Patients have the right to refuse to see visitors if they so wish and should discuss this with their nurse. Please review the visitor guidelines and visit our information desks for additional information.
For everyone's safety, University Hospital requires all visitors to present identification, preferably a photo ID, such as driver s license, as they enter the hospital. Family members and visitors will then receive a visitation ID sticker with their name and visit location.
Visitation ID stickers need to be worn at all times in the hospital. Visitation ID stickers are color-coded for each day of the week so stickers need to be replaced daily at the hospital information desk in the lobby.
Our uniformed Volunteers greet visitors every day from 7:30 am to 4:30 pm at the Patient Testing Entrance and from 8:00 am to 4:30 pm at the Main Entrance. Volunteers are available to help you with your luggage and/or wheelchair; escort you through the hospital; provide parking and hospital information; assist with transportation, regular mail and flower delivery.
Public Safety is also available to provide security escort services to your car if requested.