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Quality Services & Patient Safety

Upstate Community Hospital is dedicated to providing compassionate, safe and high quality health care to our patients.

Quality Services & Patient Safety at Community Hospital
Upstate Community Hospital
4900 Broad Road
Syracuse, NY 13215
Google Maps & Directions
Phone: 315 492-5867
Fax: 315 492-5990

Patient Safety

It is important that you participate in planning your health care with your physicians and nurses. Our brochure "Speak Up, Ask Questions!" explains what you can do as the patient or family advocate in making health care safe:

  • Ask a question when you do not understand what is going on.
  • Make sure your physician knows what medications you are currently taking. This includes prescription and over the counter medications, and dietary supplements such as vitamins or herbs.
  • Make sure healthcare providers and visitors wash their hands.
  • Ensure proper identification. Expect health care workers to introduce themselves; look for their identification badges.
  • Make sure your health care professional confirms your identify when you are going to a test or treatment, receive any medication or if you receive blood or blood products.
  • If you are scheduled for surgery, make sure you are asked to confirm where (on what part of the body) you are having surgery; and the surgery site will be marked by your doctor if applicable.

Process of Care Measures

Process of care measures are a reflection of the care provided to patients. Information on patient care is collected and converted to a percentage or rate that shows how well hospitals care for their patients. Upstate Community Hospital voluntarily submits data about the care patients receive while being treated for a heart attack, congestive heart failure, pneumonia, or having surgery. Quality data is also made available to the public. If you are a patient or someone helping a patient, you can use this information to review the performance of hospitals in the region, and talk with health care providers about the information as it pertains to making good health care decisions.

More information regarding care measures can be found at:

Outcome Measures

Several health care agencies collect and display information on patient care outcomes. This information can be found at:

Patients' Perspective on Hospital Experiences

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) initiative provides a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care. The HCAHPS survey is mailed to a randomly chosen group of discharged patients and asks them to answer questions regarding several areas of health care.

  • Communications with doctors and nurses
  • Pain control
  • Explanations about medicines
  • Noise
  • Discharge information

Patients also have the opportunity to rate the hospital and recommend it to family and friends. We feel that this is one of the most important ways to improve quality - by asking and listening to the voice of the patient (customer). Compare hospitals at Hospital Compare.