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TV, Phone, and Internet Access


The purchased service for Television offers access to a variety of cable and local stations. To order Television service for your room please dial 5377 from your bedside phone and follow the prompts. If calling from outside the hospital to activate service please call 800-535-2459.

The service is $7 per day and can be paid by Master Card, Visa or Debit Card.

If your stay with Upstate exceeds 20 days, your service will continue as complimentary and be without further charges to you. Your service will continue without interruption if you are transferred to another room and will automatically end when you are discharged.


The bedside telephone offers unlimited local and regional calling. This service has no cost to you.

Noise control

If using a cell phone, please do so in a respectful manner so as not to be disruptive (low volume quiet or disabled ring-tones, etc). Please turn down your television volume especially when others are
sleeping. If you feel there is too much noise that is impacting your recovery tell your nursing staff
directly or call us anytime at 315-464-SHHH (7444).

* A portion of the sales benefits the Advocates for Upstate Medical University to offer grants for patient care at Upstate University Hospital.

Internet access (Wi-Fi)

  • Wireless Internet access is available for you and your visitors to Upstate University Hospital.
  • Wireless access can be used with personal laptop and other Wi-Fi devices.
  • The Patient network for internet- strong enough to stream on- has a password that is changed every Monday morning