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To make an appointment to talk to a staff member about the Financial Counseling Program, please call:


Financial Counseling

The financial aspects of dealing with a cancer diagnosis can be complex and overwhelming. At the Upstate Cancer Center, a financial counselor is available to help minimize the confusion and stress that can be caused by financial concerns.

A financial counselor can assist patients and families with a better understanding of insurance coverage and finding additional resources to help pay for care.

Here are some of the specific ways a financial counselor can help:

  • Explain your health insurance benefits.
  • Answer billing and insurance questions.
  • Assist with enrollment into programs with the New York State Health Exchange.
  • Explain how you may be able to get secondary insurance coverage.
  • Locate possible co-pay relief programs and patient assistance funding.
  • Help you apply for our hospital financial assistance program.
  • Investigate additional foundation funding programs for which you qualify.
  • Estimate your out-of-pocket medical expenses.

Financial Services & Amenities at Upstate

Financial burdens related to cancer treatments can become complex and overwhelming. Learn how our financial counselor can assist you.

Before meeting with Linda, I wasn't aware of MediGap. I am appreciative of the service and information Linda & the Upstate Cancer Center provided to me. I've not seen this type of support from a provider, and it's a comfort to know that you are available to me.

- Bob, former Cancer Center Patient

Financial Counseling Office

Our financial counselor, Linda Naples, is available Monday–Friday, from 8 a.m. - 4:30 p.m. to help you obtain insurance, understand your plan and help identify resources to pay for your cancer care.

Financial Resources

Manufacturer/Pharmaceutical Copay Assistance Programs

Manufacturer/pharmaceutical copay assistance programs for commercial insurance holders and copay assistance for chemotherapy or immunotherapy drugs: