Patient Q&As

Q: Do patients have a right to complain about service?

A: We want our patients to receive excellent healthcare and customer service. We are continuously working on ways to improve our services.  Patients are encouraged to contact our hospital’s Patient Relations Department  at 315 464-5597 with their concerns.  If patients are not satisfied with the hospital’s response they can take their concern to the NYS Department of Health or Joint Commission on Accreditation of Healthcare Organizations.

Patient Safety Hotline

You can also call our University Hospital Patient Safety Hotline to report concerrns anonymously or for immediate help.

• From an outside phone: 315 464-7233
• From a hospital phone: 4-SAFE (4-7233)

Contact can be made to these organizations as indicated below: 

NYS Department of Health
Hospital Intake Program
433 River Street, 6th Floor
Troy, NY 12180
800 804-5447

Joint Commission
complaint@jointcommission.org
Office of Quality Monitoring 
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: (800)-994-6610
FAX:  (630) 792-5636

Please note: The Joint Commission does not address individual billing issues and  payment disputes.