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How to File a ComplaintPatients may receive a customer satisfaction survey at home after discharge or after an outpatient appointment. We would appreciate your taking the time to let us know about your experience at University Hospital. Filing a Complaint:If you have a complaint about the quality of care provided, we encourage you first to bring the complaint to the attention of the hospital's management by contacting our Patient Relations Department. If you or your representative feels that the Patients' Bill of Rights has been violated, we encourage you to let us know by contacting:Patient Relations Office Grievances will be addressed within 30 days unless circumstances indicate otherwise. We are committed to continually improving our care and delivering MEDICINE AT ITS BEST. Contact information:
If you are unhappy with how your complaint is being resolved by the hospital you also have the right to bring the complaint to the Joint Commission on Accreditation of Healthcare Organizations. You can contact the Joint Commission by one of the following ways: Please note: The Joint Commission does not address individual billing issues and payment disputes. |
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