Upstate University Hospital
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Appointment Information

We prefer that new patients ask their personal physicians to send us a written request for consultation. We will then contact the patient to arrange for an appointment. This enables us to have the best understanding of the patient's situation right from the start.

We also accept:

  • self-referrals
  • referrals from family or friends
  • referrals from social service agencies, home care agencies, and residential facilities.

Prior to the first visit, additional information will be sent regarding the appointment.

Appointments are usually scheduled Monday through Friday from 9 a.m. to 5 p.m. Initial evaluations usually take 1 1/2 hours. Follow-up appointments take less time. While patients usually will see the same physician, they may occasionally see another of our doctors.

Appointments can be made by calling:
  • 315-464-6100
  • Monday through Friday
  • 8 a.m. to 5 p.m.

Cancellations

As a courtesy to others, patients are asked to call us at 315-464-6100 as soon as possible if they cannot keep their appointments or if they will be late.

Prescriptions

Prescription renewals may be called in to:

  • 315-464-6100
  • 9 a.m. and 4:30 p.m.

Patients should avoid waiting until they are completely out of medicine. It is best to give us several days' notice.

After Hours and Emergency Calls

After 5 p.m. and on weekends and holidays, our answering service will take messages and, if necessary, contact the physician on call. In a severe emergency, patients should always go directly to the nearest emergency department, but our primary hospital is University Hospital. They should also ask the emergency department to contact their primary care doctor or one of our physicians.

Billing Information

The majority of the cost of our services is covered by Medicare. We accept Medicare and will bill the patient's secondary insurance company as a courtesy.

Billing information can be obtained by calling:

  • 315-446-0033.
We work in collaboration with our patients' personal physicians, making sure that they are fully informed of their patients' progress or status.

Questions?

Patients and family members can call our office at:

315 464-6100

Comments or suggestions are always welcome!

750 East Adams Street
Syracuse, NY 13210-1834
Phone: 315 464-5540
Toll Free: 877 464-5540