Nurse Triage

Upstate Nurse Triage
Jacobsen Hall
1st Floor, 175 Elizabeth Blackwell Street
Syracuse, NY 13210
Map & directions
Phone: 800 464-8668
Name: Joey Angelina, Nurse Manager

Upstate Triage and Transfer Center Nurses provide many services to the community  and are highly trained RNs with extensive triage experience that offer the following:

  • Physician-approved, evidence-based guidelines, approved by the AAP and AAFP
  • Immediate care and consultation with patients, with direction to appropriate medical staff
  • Delivery of reliable triage services for the pediatric and adult medicine medical community. Our triage services are now available to practices, clinics, hospitals, and healthcare providers across NY State.  Physicians know their patients/caregivers receive the highest standard of timely triage from our experienced RNs.

Another service that the UTTC nurses provide is handling the incoming transfers to Upstate University Hospital. A referring facility will call and present the patient that they would like to send to Upstate for a higher level of care or specialty service. The nurses quickly contact the appropriate service and attending to obtain an accepting physician for the patient. The logistics and paperwork go through the UTTC to guarantee an efficient transfer of the patient

The third service the UTTC nurses provide is the Upstate Connect line. The Upstate Connect line (formerly Health Connections) is a 24 hour phone number that the public can call for health information or advice about health issues. This is a free, confidential line that the public can access any day, any time. We will triage an injury or an illness for someone that does not have a primary care physician. We will help a patient find a primary care physician, if they need one. We will provide literature for someone that is requesting information on a health issue.

The UTTC nurses make follow up calls for the Cipher Health surveys that patients receive after discharge. If a patient indicates that they have a question about their discharge instructions, or medications, the system indicates that this patient needs a call back from a nurse. A nurse calls the patient back after the survey has been completed to help answer any questions, put them in contact with their physician, or address any needs they may have now that they are discharged from our facility.

The UTTC nurses make outbound survey calls to patients that have had specific procedures at Upstate University Medical Center. Questions about pre-op, the procedure and post–op are asked to ensure that we are providing the best service possible to our patients. Pain management and general knowledge questions about what is going to happen that day are also addressed in the survey.

In 2015, we took on three hospital initiatives that help to improve safe, quality care, reduce ED utilization, and provide health services to the community. The three initiatives are the initiating of the tele-medicine process between the stroke attending and the referring physician, fielding calls from physician office groups and urgent care centers that are sending patients into one of Upstate University Hospitals ED’s, and lastly, Women’s Health Network’s phone line and emails are answered by the UTTC nurses. In addition, the Upstate at Home service was launched and the UTTC nurses answer and triage those calls requesting a home visit.

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