Press Ganey Medical Practice Score

Upstate University Hospital contracts with Press Ganey Associates, an independent company, to measure patient satisfaction. Press Ganey sends patients a survey after they have been seen at a clinic. For the peer group comparison, Upstate University Hospital uses the Press Ganey survey data obtained ambulatory services in NY, NJ, PA (for medical practice scores). Patients rate their satisfaction from 100 (very good) to 0 (very poor). The mean score is the average of all patient responses to survey questions regarding the topic. A higher score is better.

Desired Trend: Increase
Goal: To be in the Top 10% of all American Hospital Association in Region 2 (NY, NJ and PA) Hospitals by 2015. (Greater than the 90th percentile.)


This graph represents roll-up information for all associated quality measures. Our Press Ganey Reports contain detailed information for all measures represented in this graph.