Quality in Healthcare

Upstate University Hospital is built around a Patients First Philosophy that puts patients and their families at the center of the care experience.

Quality is closely monitored through regular hospital reviews and benchmark data with peer hospitals across the country, and by listening to patients and their families. This information is used to develop positive change in the delivery of care.

University Hospital is committed to sharing its quality measures with the community. The Key Performance Indicators are a roll up of the information used to generate hospital quality “report cards.” Please see Quality of Care for more detailed reports.