Drug Information Service
Drug Information Hotline: 464-3784 (4-DRUG)
The Drug Information (DI) Service was established to serve as both a clinical and educational support service used by the Upstate New York Poison Control Center (UNYPCC) to assist in providing answers to drug information questions that warrant a more comprehensive answer than time constraints may allow poison information specialists to provide. It is also a resource for health care practitioners affiliated with University Hospital. The provision of drug information to healthcare providers is the framework upon which the service is built and is done with an emphasis on evidenced based medicine and the application of clinical pharmacology.
SUNY Upstate Medical University
750 East Adams Street
Syracuse, NY 13210
Phone: 315 464-8908, 315 464-3784
Fax: 315 464-7077
Limitations of the Service
Hours of Operation: The hours of operation for the DI service will be from 9:00 am – 5:00 pm, M–F. Questions received outside of the hours of operation may either be left as a voicemail (4-DRUG) or firstname.lastname@example.org. The DI hotline and the database will be checked for DI questions first thing each morning.
Scope of Practice: The DI service should be used as a tool to answer patient specific questions. Academic questions that relate to specific clinical scenarios are appropriate and will be answered accordingly.
The DI service will not prepare inservices or presentations for specific individuals. In addition, the DI service will not create lists. Creating lists (drug interactions, adverse effects, etc.) can be dangerous in that it is virtually impossible to be comprehensive and may lead to an oversight and medical error.
Requestors: The DI service will answer questions requested only by health care professionals. The DI service is not meant to be used as a resource for the lay public (either hospitalized patients or patients calling the UNYRPC).