Patient Information


Our highly trained team of pathologists, technologists, and support staff conduct a wide range of procedures from simple blood tests to complex analyses for cancer, viruses, bone marrow abnormalities, genetic disorders, therapeutic drug monitoring, infectious disease, and molecular diagnoses. Many of these tests have been adapted or developed for infants, children, and adolescent patients in support of the Golisano Children's Hospital at University Hospital.

Patient Blood Draw Sites

Our Patient Blood Draw Sites employ highly trained phlebotomists who are especially adept at drawing blood from babies, small children, and other patients where special phlebotomy skills are required.

No appointment is necessary at any of our locations. Simply bring an order from you doctor. We'll obtain the specimen, process it at our state-of-the-art laboratory, and send the results to your docotor.

Professional Services

Many laboratory tests are performed on specimens other than blood and body fluids. Tissue samples are collected by your doctor and sent to the laboratory for examination by our pathologists, many of whom are nationally recognized experts in their specialty fields. This specialization allows us to offer services that otherwise would be sent out of the area, increasing the time it takes for your physician to get results. We're the only laboratory in Central New York to offer:

  • Pediatric and Adult Genetics Studies
  • Molecular Pathology
  • Ophthalmic Pathology
  • Fertility Studies
  • Renal (Kidney) Pathology
  • Environmental & Occupational Pathology
  • low Cytometry
  • Electron Microscopy

Billing Information

We participate with most government and commercial health insurance companies and will bill your insurance directly. Please bring your insurance card with you so we can obtain all the necessary information to process your claim.

Your insurance company or specific plan may require a co-pay or deductible. If you have any questions about your coverage or financial responsibilities, please contact your insurer.

If you are covered by Medicare you may be asked to sign an Advanced Beneficiary Notice. These are required when a doctor orders a test that Medicare may deny. By siging the ABN the patient agrees to be financially responsible for laboratory charges. For more information on ABNs or Medicare Coverage, call toll free 1-877-267-2323 or visit Centers for Medicare & Medicaid Services External link.

Medicare patients will also be asked to complete a Medicare Secondary Payer (MSP) form. This helps us determine if Medicare is the primary or secondary payer to other insurance companies. We are required by Medicare to collect this information.

Univeristy Hospital Outpatient Billing office: 315 464-8078