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Frequently Asked Questions

Q: How do I see overtime for a certain unit in Kronos?

A: Email your request to NBO (Request Access). NBO will obtain approval from unit Manager prior to updating.

Q: I have been locked out of Kronos. How do I reset my password?

A: Call IMT at 4-4115.

Q: I am covering another Manager’s unit. How do I see their department in Kronos?

A: Create a location in Kronos; see page 6 in the Managers Kronos Handbook

Q: I am having trouble viewing my schedule or time sheet in Kronos. How do I fix this?

A: Email your request to NBO (Request Access).

Q: How do I extend or reduce orientation time for a new employee?

A: Email nbo_admin@upstate.edu with the specifics. We will update Kronos, Position Control, and Staffing Detail.

Q: How do I change an employee’s work group in the Kronos schedule?

A: See page 11 in the Managers Kronos Handbook. Call NBO if still having trouble at 315-464-4420.

Q: Do I need to send a copy of my renewed license to NBO?

A: No, we will confirm on the NYS website of the Office of the Professions.

Q: I am having Everbridge issues. How do I fix this?

A: Be sure your contact information is updated in Self-Serve, then call the Staffers at 315-464-6123.

Q: I am having oncall/recall issues in Kronos. How do I fix this?

A: Call the Staffers at 315-464-6123.

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