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December 17, 2015
Darryl Geddes 315 464-4828

New patient transport service charts success

SYRACUSE, N.Y.— A new patient transport service now in operation at Upstate University Hospital is crisscrossing campus getting patients to their appointments.

In April, Upstate launched a new patient transport service and relieved nurses of the task of transporting patients to appointments for services throughout the hospital. That responsibility now lies with patient transporters.

“The system allows nurses to give uninterrupted care to their patients and to remain on their respective patient care floors where they are needed most,” said Todd Patnode, manager of patient transport service.

Last week the service transported 910 patients, with an average transport time of 18 minutes. That turns out to be 273 hours the service kept nurses with their patients. “That’s a better use of our nurses’ time,” Patnode said.

The patient transport center, located on the hospital’s seventh floor, is the nerve center for all activity related to patient transports.

Once a patient transport request is entered into the system, a dispatcher sends out one of the 14 uniformed patient transporters to the location of the patient. The transporter than helps nursing staff prepare the patient for transport and then takes the patient to their appointment. Once the appointment is over, the transporter escorts the patient back to their bed. The patient transporter uses an IPad to document the patient’s journey every step of the way.

In his video blog, hospital CEO John McCabe MD applauded the efforts of the transport team, noting that the service transporters provide is making an impact on the hospital and leading to greater efficiencies on all fronts.

Hours for the patient transport services are 7:30 a.m. to 11:30 p.m. After 4 p.m. the service will take calls for patient discharges. Currently the service is offered only at the Downtown Campus, but expanding the service to the Community Campus is under review.

Caption: Members of the new patient transport service include, from left, transporter Muhamed Selimonic, manager Todd Patnode and dispatcher Michelle Pavlovitz.

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