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May 9, 2014
Doretta Royer 315 464-4833

Upstate University Hospital recognized for quality management system

SYRACUSE, N.Y.— Upstate University Hospital’s Community and Downtown campuses, and its outpatient centers, have received ISO 9001:2008 certification from DNV Healthcare Inc., the leading accreditation organization of U.S. hospitals. ISO 9001:2008 is the most widely-accepted quality management system in use around the world and is quickly gaining acceptance among U.S. health care providers as a foundation for their quality and patient safety programs.

Upstate University Hospital is dedicated to providing the safest and most effective health care services possible,” said John McCabe, MD, CEO of Upstate University Hospital. “ISO certification not only reflects that mission, but helps to empower it. The effort required to achieve the certification fundamentally transforms the way we do business. ISO 9001 is ideally suited to the complex, people-intensive challenges of running a hospital.”

“Upstate University Hospital has worked hard to achieve this certification, and they have done so with unwavering commitment from their top leadership to make their hospital the best it can be,” says Patrick Horine, president of DNV GL – Healthcare. “ISO certification isn’t just an award or trophy for something you’ve done, it’s public evidence that you are at the top of your game with an obvious plan in place to make excellence an every day objective.”

ISO 9001 helps to standardize processes around things that are proven to work, by the people doing the work, thus empowering frontline workers while creating an environment of predictability for the entire organization.

The ultimate impact of ISO within hospitals is the reduction or elimination of variation, so that critical work processes are done consistently and the best ideas aren’t held by one person or one department, but are ingrained in the organization itself.

Businesses that implement ISO do so for both the internal and external benefits. Internally it helps staff create clear and consistent processes of patient care, and ensure that progress is constantly being made toward specific quality objectives. Externally, it tells the public, as well as insurers and regulatory agencies, that the hospital is not only talking about quality, but is pursuing it with discipline and transparency.

Upstate University Hospital is a 715-bed hospital and health care system, comprised of two campuses— Community and Downtown—and outpatient centers. Upstate University Hospital provides services to 1.8 million people  in Central New York and surrounding areas.

DNV GL – Healthcare, with offices in Cincinnati and Houston, is a division of DNV GL – Business Assurance, part of the DNV GL Group, an independent foundation dedicated to safeguarding life, property and the environment. Globally, DNV GL – Business Assurance has more than 100 offices and is one of the world’s leading certification, assessment and training companies.

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