Services for Healthcare Providers

In addition to the technology provided to all staff, as a healthcare provider at SUNY Upstate Medical University, you have access to a number of information systems related to patient care depending on your job responsibilities.

Information Systems

CAIS/WebCAIS/CPOE: The Clinical and Administrative Information System (CAIS) is SUNY Upstate's main hospital information system. WebCAIS, a web enabled system that allows access to patient treatment, results, and financial activity, is provided to Upstate staff and affiliates who require access for essential job responsibilities related to patient care. This system is also used for Computerized Physician Order Entry (CPOE) which automates the process for ordering tests on patients.

PACS: Fuji PACS is the Radiology digital imaging/x-ray system. It allows staff to view detailed electronic x-ray images throughout the institution

SoftMed: This is a medical record and electronic signature application used by physicians in the hospital.

Business Objects: Business Objects is a reporting system for managers and administrators to generate financial and patient reports for analysis.

Remote Access Accounts

Wireless Technology

Wireless applications throughout the Institution are dependent upon your position and need for the particular solution.


Clinical Data Services is responsible for the management of information contained in the patient's medical record. The department provides services that are essential to patient care, reimbursement, hospital accreditation, risk management, staff training, and research.

Clinical Engineering provides emergency maintenance and scheduled inspection services to all medical equipment used in University Hospital.

Clinical Launch Pad is a resource for healthcare providers with links to WebCAIS, PACS, ESA and more.

In conjunction with University Hospital, the Health Sciences Library offers many research and reference tools online such as MD Consult, Harrison's Online, Thomson Healthcare Evidence (formerly Micromedex) and others.