New patient appointments may be made by the patient, through a referral from a physician or a community based organization. Appointments for new patients at Immune Health Services may be made by calling 315 464-5533 and requesting to speak with a Retention and Adherence (RAP) nurse.
For our non-English speaking patients, an interpreter will be provided via the phone. We work with many local and regional HIV programs and other human service providers. We will help you with referrals as needed.
Initial clinic visits will take a minimum of 2 hours. The first visit will include discussion about your medical history, a physical exam and lab work. You will also meet with one of our social workers and other service providers as needed. Please plan with this in mind if you are parking in a lot or garage or if someone is giving you a ride. If you plan to park in the Crouse garage (attached to the building), we are happy to provide your parking for a maximum of 2 hours.
If you are unable to keep a scheduled clinic visit please call 315-464-5533 and request to speak to clerical staff.
If you are going to be late for your scheduled appointment please call 315-464-5533 and request to speak to the triage nurse. Please be aware if you are more than 15 minutes late for your scheduled appointment, you may be asked to reschedule.
We cannot provide childcare during clinic visits.
We request that cell phones be turned off once you are placed in the exam room.