Websites of Interest
"First" Philosophy Contact: Elizabeth Estera, Customer Service/Employee Recognition Coordinator
Office: Jacobsen Hall, Room 507 Phone: 315 464-4401 Email: esterae@upstate.edu Customer service is at the core of our organization’s commitment to delivering quality patient care. Our customers include patients, their families, physicians, co-workers, visitors, students, and volunteers.
The below guide reviews the customer service standards and “First” philosophy of Upstate Medical University’s major customer group of students, people and patients.
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