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If you would like to suggest an employee to be featured in Upstate FACES:
Contact: Liz Estera
Phone: 315 464-4401

December 2010

John Gailor

John Gailor has been a part of University Public Safety for 11 years.  As a Security Officer assigned to the second floor lobby at University Hospital, John’s primary role is to ensure the safety of our Upstate employees, volunteers, students, patients and visitors. He performs this function by verifying that everyone who enters University Hospital has an Upstate identification. This includes providing temporary identification to patient visitors, as well as guests and vendors that have received authorization to be on the premises.  His focus when he interacts with the public is to make everyone he encounters feel welcome by greeting them with a positive tone and smile. When asked what he enjoys most about his work, he replied “Security is what I have always done and really enjoy it, especially here at Upstate. I have the opportunity to interact with the public, as well as many staff from various departments and that is very gratifying to me.  Since I’m in constant contact with the public I try to project a positive attitude to everyone who enters the hospital. The best thing I can do is to make our patients, visitors and fellow colleagues enter and leave University Hospital with a smile on their faces.”

In his spare time, John is a volunteer firefighter with the city of Cortland. He has been a volunteer for the past 18 years and has served in many roles: Truck Squad Lieutenant, Deputy Chief and Department President. His hobbies include, cooking, traveling and camping with his wife of 28 years. He also enjoys creating artwork. One of his pieces is the American Flag that is displayed behind the security desk on the second floor. He is currently working on another art piece related to the Golisano Children’s Hospital. When asked what he would like people to know about him, he replied, “I firmly believe that we as employees have the ability to influence how people feel. Every positive greeting that we provide has the ability to multiply 10-fold, and even though a person’s visit to the hospital may not be a happy event, we can help make it a more positive experience."

John, we thank you for your outstanding customer service skills and positive approach to your job! Thank you for your dedication to Upstate.