If You Have a Concern

Contact: Patient Relations Department, University Hospital
Location: 750 E. Adams Street
Suite 1406 (main floor of the hospital)
Syracuse, NY 13210
Phone: 315 464-5597
Fax: 315 464-5603
Hours: Monday through Friday, 8:00 am to 4:30 pm

Patients may receive a customer satisfaction survey at home after discharge or after an outpatient appointment. We would appreciate your taking the time to let us know about your experience at University Hospital.

At Upstate Medical University patients and family have the right to voice questions, concerns and/or any complaints about the care and services provided at University Hospital. All concerns will be addressed in a supportive and respectful way.

If you have a concern about the quality of care provided, we encourage you first to bring your concern to the attention of the hospital's management by contacting our Patient Relations Department. Contact information can be found at the top of this page. If you or your representative feels that the Patients' Bill of Rights has been violated, please let us know.

Grievances will be addressed within 30 days unless circumstances indicate otherwise. We are committed to continually improving our care and delivering MEDICINE AT ITS BEST.

Patient Safety Hotline

You can also call our University Hospital Patient Safety Hotline to report concerrns anonymously or for immediate help.

  • From an outside phone: 315 464-7233
  • From a hospital phone: 4-SAFE (4-7233)

Individuals can also contact:

New York State Department of Health
Hospital Intake Program
433 River Street, 6th Floor
Troy, NY 12180
800 804-5447

DNV Healthcare

If you are unhappy with how your complaint is being resolved by the hospital you also have the right to bring the complaint to the DNV Healthcare:

E-mail: hospitalcomplaint@dnv.com
Phone: 866 523-6842

caring bridge

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