Upstate University Hospital does not discriminate against any person on the basis of race, color, national origin, disability, or age in admission, treatment, or publication in its programs, services, and activities, or in employment. For further information about this policy, please contact the Section 504 Coordinator at 315 464-5597.
If You Have a Concern
Location: 750 E. Adams Street
Suite 1406 (main floor of the hospital)
Syracuse, NY 13210
Phone: 315 464-5597
Fax: 315 464-5603
Hours: Monday through Friday, 8:00 am to 4:30 pm
Patients may receive a customer satisfaction survey at home after discharge or after an outpatient appointment. We would appreciate your taking the time to let us know about your experience at University Hospital.
At Upstate Medical University patients and family have the right to voice questions, concerns and/or any complaints about the care and services provided at University Hospital. All concerns will be addressed in a supportive and respectful way.
If you have a concern about the quality of care provided, we encourage you first to bring your concern to the attention of the hospital's management by contacting our Patient Relations Department. Contact information can be found at the top of this page. If you or your representative feels that the Patients' Bill of Rights has been violated, please let us know.
Grievances will be addressed within 30 days unless circumstances indicate otherwise. We are committed to continually improving our care and delivering MEDICINE AT ITS BEST.
Section 504 of the Rehabilitation Act of 1973 (USC 794) or the US Department of Health and Human Services regulations implementing the Act, prohibits discrimination on the basis of disability in any program or activity receiving Federal financial assistance. If you have any concerns or questions regarding discrimination and/or a violation of the Rehabilitation Act please contact the Section 504 Coordinator in the Patient Relations Department at 315 464-5597.
Patient Safety Hotline
You can also call our University Hospital Patient Safety Hotline to report concerrns anonymously or for immediate help.
- From an outside phone: 315 464-7233
- From a hospital phone: 4-SAFE (4-7233)
Individuals can also contact:
New York State Department of Health
Hospital Intake Program
433 River Street, 6th Floor
Troy, NY 12180
800 804-5447
DNV Healthcare
If you are unhappy with how your complaint is being resolved by the hospital you also have the right to bring the complaint to the DNV Healthcare:
E-mail: hospitalcomplaint@dnv.com
Phone: 866 523-6842
