Non-Discrimination Policy

Upstate University Hospital does not discriminate against any person on the basis of race, color, national origin, disability, or age in admission, treatment, or publication in its programs, services, and activities, or in employment. For further information about this policy, please contact the Section 504 Coordinator at 315 464-5597.

Ambassador Services

Contact: Ambassador Services
Phone: 315 464-5030
Hours: Monday through Friday, 7:00 am to 8:00 pm; Saturday and Sunday, 10:00 am to 6:00 pm

Ambassador Services at Upstate University Hospital offers many specialized services to patients and families.

  • If you require assistance getting out of your vehicle and to your hospital appointment, call 315 464-5030. On the day of your appointment, a uniformed Ambassador will greet you with a smile and a wheel chair, if needed, and take you to your appointment.
  • Call us if you need driving directions, information on hospital parking, visiting hours, hotel accommodations, area restaurants and banks, etc. You can find current information for patients and visitors on our web site at
  • Visit us in the main lobby. If calling from a hospital room, dial 4-5030. For external calls, 315 464-5030 or toll-free 877 464-5540; ask for extension 5030, or contact us by email at
  • For your convenience, our Ambassador Service is available seven days a week.
    Monday through Friday from 7:00 am to 8:00 pm
    Saturday and Sunday from 10:00 am until 6:00 pm

Please feel free to contact us. We are here to assist you.