Contact Us

For more information on financial assistance, participating Medicaid Managed Care Plans, fees, participating providers, application forms or any questions,
Contact: Patient Financial Resource Center
Phone: 315 464-5026
Email: needhelp@upstate.edu

Hospital Bill

For questions about your Upstate University Hospital bill, you may call the Billing Office at 315 464-4320.

Financial Assistance

You may meet with a financial counselor to discuss enrollment in Medicaid, Medicaid HMO, or other available community programs at the following locations:

University Health Care Center
90 Presidential Plaza
First Floor, Patient Registration Desk
Monday: 9 am – 12 pm and 1 – 4 pm
Wednesday – Thursday: 9 am – 12 pm and 1 – 4 pm

University Hospital
750 East Adams Street
First Floor, Patient Registration Desk
Tuesday – Thursday: 9 am – 12 pm and 1 – 4 pm
Monday: 1 – 4 p.m.
Friday:  9 – 2 p.m.

Make an appointment today by calling 315 464-2778 or toll free 888 295-2778. Walk-ins are also welcome.

Spanish speaking patients:

Llámenos hoy mismo para obtener ayuda con sus cuentas de cuidado de la salud al 315 464-4320.

Bosnian speaking patients:

Nazovite nas danas za pomoc oko Vaseg racuna za zdravstvenu njegu na 315 464-4320.

Vietnamese speaking patients:

Nếu quý vị có thắc mắc liên quan đến hóa đơn của quý vị từ University Hospital (Bệnh viện Dại học) xin vui lòng liên lạc với chúng tôi ở số 315-464-4320.