Admitting Office

Phone: 315 464-5280
Hours: 7am - 11pm, seven days a week

The Admitting Office, located in the main lobby of University Hospital, provides the following services to patients and families at both University Hospital Downtown and University Hospital at the Community Campus. Staff are available to assist you seven (7) days a week from 7am – 11pm.

Other admitting services include:

  • Professional registration staff to capture demographic and insurance information for your hospital appointment. You can contact us at 315 464-6621.
  • For scheduled inpatient admissions, outpatient surgery or procedures you can call 315 464-5027 to pre-register, ask about anticipated out-of-pocket costs and ensure your insurance company has authorized your upcoming treatment.
  • For emergency or unplanned admissions, insurance verification specialists who will assist our Utilization Review staff in authorizing your unplanned hospitalization. You can contact us at 315 464-5032.

Ambassadors will assist you to your appointment. You can contact us to set up a transport at 315 464-5030. Let us know when you’re coming and they'll meet you in the parking garage or traffic circle. University Hospital and the Cancer Center also have Valet Parking available.

Admission staff can answer your questions regarding bed availability for your upcoming admission. You can contact us at 315 464-5047.

Cashier Office can take payments over the phone or in person for your hospital bill. You can contact us at 315 464-6621.

Thank you for choosing Upstate!