Upstate Ambassadors

Ambassadors & Guest Services

Ambassador Services/Information Desk
Upstate University Hospital - Downtown Campus
Lobby, 750 East Adams Street
Syracuse, NY 13210
Map & directions
Phone: 315 464-5030
Fax: 315 464-5025

Upstate University Hospital's Ambassadors are trained, uniformed staff members who can provide you and your family with personal attention to make your hospital visit more pleasant. Whether you need help finding your way around the hospital or the Syracuse area, they are here to help. You are not only our patient, you are our guest.


Hours: 7:00 am-8:00 pm (Monday-Friday),  10:00 am-6:00 pm (Saturday & Sunday)

Ambassadors are here to help you with:

  • Wheelchair and escort service
  • Assistance in and out of the hospital
  • Mail & Fax services (including email services)
  • Floral purchases and delivery
  • Parking information
  • Maps of the Syracuse area
  • Hotel information
  • Post office needs
  • Language translation & Interpretation
  • Taxi service
  • Restaurants and reservations
  • Dry cleaning
  • Notary services
  • Courtesy phone for local calls
  • Cell phone chargers
  • Information on our wireless network
  • News/copy/federal express service
  • Security paging
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