Health and Wellness Center elevation drawing
Health and Wellness Center elevation drawing

Health and Wellness Center Design

The design of the 250,000 square foot Ambulatory Care Center will enable Upstate to:

  • Address the need in CNY to expand access to and integrate primary care and behavioral health services for the Medicaid and uninsured populations and grow ambulatory visits at a rate of 5% annually. 
  • Provide services that attract new patients to preventive and non-emergent health care and shift from emergency and inpatient care to less costly ambulatory care. 
  • Standardize operating procedures to improve operating efficiencies, functional capacity, and throughput.
  • Provide one point of entry, open-access scheduling, and extended hours to meet the scheduling needs of patients and allow for walk-ins and scheduling of patients when urgent needs arise.   
  • Promote continuous quality improvement, implement population health management strategies, utilize a shared medical record and plan of care, develop patient registries, and move towards alternative payment models.
  • Provide space to community and social services such as housing assistance; vocational, benefits, and legal counseling; and WIC to allow same-day referrals and access. 
  • Introduce medical students to patient-centered integrated care and provide training to increase the number of students who pursue primary care.