Case Management

Pediatric case managers are specially trained pediatric nurses who assist children and their families in making their discharge from the hospital as seamless as possible.

Pediatric Case Managers

Hematology and Oncology: 11th floor
Intensive Care: 12th floor

Contact Information

Clinical Services Provided

• Transition children to inpatient rehabilitation (acute/subacute) facilities when needed

Support Services Provided

• Assess and verify health insurance coverage. Advocate on patients behalf as needed.
• Coordinate appropriate resource utilization and communication between team members for discharge.
• Ensure that child and family have safe transportation to home and appropriate car seat when indicated.
• Make appropriate home care, home infusion and durable medical equipment referrals for safe transition home.
• Meet and assess 100% of admissions within 24-72 hours. Explain role of case manager and assess needs for discharge.
• Participate in multi-disciplinary rounds and make referrals to services as needed.
• Pharmacy and infant formula liaison. Ensure that any difficult to find medications/formulas are in stock and available before child is discharged.
• Refer to early Intervention, outpatient therapies, WIC, Syracuse Fire Dept., developmental service org., or other agencies as needed for safe discharge environment.

Healthcare Providers

• Stephany L Hess, RN, Case Manager

Staff

• Christine L Reichel, RN, BSN, Case Manager

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