Family Resource Center

Knowing Changes Everything

Location: 12th Floor, Upstate Golisano Children's Hospital
Hours: 11 am-7 pm every day
Phone: 315 464-4410
Ask a Family Resource Center Librarian 24 hours a day,
7 days a week by email:
girl at computer

About Us

Upstate's unique Family Resource Center (FRC) is located on the 12th floor of Upstate Golisano Children's Hospital. The FRC provides health information materials, computer-based resources and support for patients, families, staff and the community. Designed as a cozy and welcoming space complete with a "fireplace", the FRC represents Upstate's system-wide commitment of service to its community and, specifically, providing patient- and family-centered care in surroundings that are familiar and comforting.

At the Family Resource Center you will meet our caring, professional library staff, volunteers and nurse educators. Our primary mission is to provide health information services and resources to our patients, families, and community members so that they receive the information they need to make informed health decisions. Knowing Changes Everything.

FRC services are free and include lending of books and media, research assistance, and providing information from medical literature and authoritative Internet sources. The FRC works as a member of the healthcare team in the hospital with other health professionals from across the region to help our patients and families be informed healthcare consumers.