Tips for Using SUNY International Student Health and Accident Insurance

Student Health Office

The Student Health office is your first stop for non-emergencies. The Student Health Office will provide basic medical care and services as well as refer you off campus for additional medical care if needed.

Student Health Office Hours and Location

Location: Jacobsen Hall 4th Floor, 175 Elizabeth Blackwell
Hours: Monday–Friday; 7:30 – 5:00

Locate an HTH “Participating Preferred Provider”

If you are referred for additional medical care:

• Use an Aetna participating preferred provider – to locate go to the AETNA website at: http://www.aetna.com
• Obtain a stamped Health Center Authorization and Referral form to take with you to the Aetna provider.
• If you use a participating provider and provide the stamped form to HTH you will not have to pay the $100 deductible or any difference in physician’s fees.

Filing a Clai

Directions for filing claims may be found on the back of the “Authorization and Referral Form”. Make copies of your completed form and all of your medical bills and/or receipts for payments already made by you for your personal records.

Mailing Instructions for Authorization and Referral Claim Form

• Medical Bills: HTH Worldwide, PO Box 30259, Tampa, FL 33630
• Prescription Drug Receipts: HTH Worldwide Insurance Services, PO Box 968, Horsham, PA 19044

Questions, Problems or Concerns?

• Terri Jones at the Bursar’s Office
  315-464-5148,
  jonest@upstate.edu
  
  
• Jennifer Abbott/International Student Advisor, at the
  Registrar’s Office
  315-464-4604 or
  abbottjh@upstate.edu.

• HTH Worldwide Insurance Services, Inc. (for questions about coverage and claims)
  TOLL FREE: (888) 350-2005.
  www.hthstudents.com (information about your enrollment and claims processing)

Source Information:
Information obtained from HTH worldwide website at www.hthworldwide.com or www.hthstudents.com and the AETNA website at www.aetna.com. Page content is adapted to SUNY Upstate Medical University with permission from, International Student and Scholar Services, Binghamton University, State University of New York.