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Inpatient & Outpatient Services

Ambassadors & Guest Services

Upstate University Hospital's Ambassadors are trained, uniformed staff members who can provide you and your family with personal attention to make your hospital visit more pleasant. Whether you need help finding your way around the hospital or the Syracuse area, they are here to help. You are not only our patient, you are our guest.


Hours: 6 a.m. to 6 p.m. Monday through Friday

Contact the Ambassadors: 315-492-5538


Ambassadors are here to help you with:

  • Wheelchair and escort service
  • Assistance in and out of the hospital
  • Mail services (including email services)
  • Floral delivery
  • Parking information
  • Maps of the Syracuse area
  • Hotel information
  • Language translation and interpretation
  • Taxi service
  • Restaurants and reservations
  • Notary services (daytime hours, Monday through Friday)
  • Courtesy phone for local calls
  • Information on our wireless network
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