Dr. Chin with cancer patient

For New Patients

If you, a family member, or a friend has been diagnosed with cancer, the Upstate Cancer Center is here to help. We offer the most comprehensive and advanced diagnostics and treatments in all of Central New York and our cancer care ranks in the top 20 percent nationwide. Our experts will help you to understand your treatment options and get the best care.

Request an Appointment/Speak with an Upstate Connect Representative

If you have been recently diagnosed, you probably have many questions about your type of cancer and how to get treatment.

  • To speak with an Upstate Connect representative, call: 315 464-HOPE (4673) or 855 964-HOPE (4673) (within NYS only). She/he will help you with your questions and set up an appointment for you.
  • Use our online form to request more information about a department or a physician.

Learn More About Your Disease

Under Cancer Types you will find a list of the cancers we treat for adults and children. Each listing includes basic information about the cancer and, under the Learn More tab, a list of resources for additional information. Learning more about the kind of cancer you have will help you to make informed decisions about your treatment options.

Your First Appointment

Please visit Preparing for Your First Visit to find out what you can expect on your first appointment and what you need to bring with you.

Your Cancer Care Team

The Upstate Cancer Center is the only hospital in Central New York to use a team approach, combining the expertise of surgeons, medical oncologists and radiation oncologists in multidisciplinary approaches to fighting cancer. Our cancer team includes over 90 board-certified physicians who work beside hundreds of additional cancer experts, from nurses to scientists, nutritionists, social workers, therapists, epidemiologists and spiritual care providers.

Locations/Directions

You will find maps and directions to our care locations on our Locations and Directions page. You can also use our Find Your Way at Upstate External Icon system to get directions to a care location and to find your way through the facility to your specific appointment location once you get there.

Support Services

Our Support Services, from emotional counseling or spiritual care to nutritional counseling and rehabilitation, are available to help you deal with the side effects of cancer treatment and to maintain your wellbeing.

Billing and Insurance

A cancer diagnosis can have a great impact on a family's finances. If you have questions about billing or health insurance, please contact our billing office at 315 464-2000 or visit the Billing website.